Jacob Williams
Valrico,FL
Summary
Proven leader and effective decision-maker with a track record of enhancing customer satisfaction and financial accuracy at Sonic Drive-In. Excelled in employee supervision and money handling, fostering a positive work environment and mentoring staff towards excellence. Achieved significant reductions in cash discrepancies, demonstrating strong customer service and team leadership skills.
Overview
2
2
years of professional experience
Work History
Assistant Manger
Sonic Drive in
Brandon, FL
05.2023 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Brandon High School
Brandon, FL05.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Employee supervision
Timeline
Assistant Manger
Sonic Drive in
05.2023 - 02.2025
Brandon High School