Calicia Zinn
Oxford,MS
Summary
Dynamic Assistant Manager with a proven track record at Guthries, excelling in team leadership and customer service. Enhanced operational efficiency through strategic process improvements, resulting in reduced wait times. Skilled in staff training and conflict resolution, fostering a collaborative environment that drives sales growth and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manger
Guthries
Oxford, MS
08.2024 - Current
- Trained staff on product knowledge and customer service techniques to improve engagement.
- Assisted in managing inventory levels, ensuring optimal stock availability.
- Coordinated team schedules to enhance operational efficiency and service delivery.
- Implemented process improvements that streamlined daily operations and reduced wait times.
- Monitored employee performance, providing constructive feedback and support.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Supported budget oversight by tracking expenses and identifying cost-saving opportunities.
- Facilitated team meetings to discuss operational challenges and develop solutions.
- Conducted regular audits of store procedures to ensure compliance with company standards.
- Developed training materials to enhance onboarding for new employees.
- Strengthened communication channels among team members to foster collaboration.
- Reviewed sales reports to identify trends and inform strategic decisions.
- Encouraged team members to share ideas for improving store operations.
- Evaluated vendor performance to ensure quality and reliability of supplies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier
Guthries
Oxford, MS
10.2022 - 08.2024
- Processed customer transactions efficiently and accurately at point of sale.
- Assisted customers with product inquiries and provided tailored recommendations.
- Maintained organized and visually appealing merchandise displays to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on cash handling procedures and point of sale operations.
Customer Service Representative
Title Cash
Oxford, MS
09.2021 - 06.2023
- Assisted customers with inquiries, providing accurate information about products and services.
- Processed customer orders efficiently, ensuring timely delivery and satisfaction.
- Resolved issues by actively listening to customer concerns and offering appropriate solutions.
- Collected customer feedback to identify areas for service improvement and product development.
- Utilized CRM systems to track customer interactions and maintain comprehensive records.
- Addressed billing inquiries and discrepancies, ensuring prompt resolution and customer trust.
- Adapted to changing customer needs, demonstrating flexibility and problem-solving skills.
- Managed follow-up communications to ensure customer satisfaction post-interaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Oxford High School
Oxford, MS05.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Recruiting and interviewing
Timeline
Assistant Manger
Guthries
08.2024 - Current
Cashier
Guthries
10.2022 - 08.2024
Customer Service Representative
Title Cash
09.2021 - 06.2023
High School Diploma -
Oxford High School