Ronald Leclercq JR
Oak Lawn,IL
Summary
Dynamic Assistant Manager with a proven track record at Valvoline, excelling in team leadership and customer relations. Enhanced operational efficiency through process improvements and staff training, resulting in increased customer satisfaction. Skilled in inventory management and problem-solving, fostering a motivated team environment to achieve service excellence.
Overview
12
12
years of professional experience
Work History
Assistant Manger
Valvoline
Lagrange
04.2025 - 09.2025
- Supported daily operations by coordinating team schedules and ensuring resource availability.
- Assisted in training new employees on company policies and service protocols.
- Handled customer inquiries and resolved issues to enhance satisfaction ratings.
- Monitored inventory levels, placing orders to maintain optimal stock for services.
- Implemented process improvements that streamlined workflow efficiency within the team.
- Led team meetings to discuss performance goals and strategies for improvement.
Tuckpointer
JPL Masonry
Bensenville, IL
05.2024 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Assistant Manager
Take 5 Oil Change
Oak Lawn
05.2023 - 09.2024
- Assisted in training new team members on service protocols and customer engagement strategies.
- Streamlined inventory management processes, improving order accuracy and reducing waste.
- Coordinated daily operations to ensure efficient workflow and optimal service delivery.
- Developed staff schedules to align with peak business hours and operational needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Driver
Barracos
Evergreen Park, IL
06.2013 - 09.2015
- Operated delivery vehicle safely and efficiently, ensuring timely arrival of goods.
- Maintained accurate log of deliveries, tracking routes and schedules effectively.
- Conducted regular vehicle inspections to ensure compliance with safety regulations.
- Collaborated with warehouse staff to coordinate loading and unloading processes seamlessly.
Education
No Degree -
Richard’s
Oak Lawn, ILSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff supervision
- Goal setting
- Staff management
- Team building
- Policy enforcement
- Sales growth
- Sales reporting
- Orientation and training
Timeline
Assistant Manger
Valvoline
04.2025 - 09.2025
Tuckpointer
JPL Masonry
05.2024 - 09.2025
Assistant Manager
Take 5 Oil Change
05.2023 - 09.2024
Driver
Barracos
06.2013 - 09.2015
No Degree -
Richard’s