Jacob Wilson
Hammond,LA
Summary
Well motivated, competent, and socially conscious Resident Assistant with over three years of customer service and residential relations experience seeking a Housing Area Coordinator position. Experienced with the recruitment, training, and development of new hires in an evolving environment. Flexible and adaptable to everchanging circumstances while learning how to best overcome any problem in the most efficient manner possible.
Overview
3
3
years of professional experience
Work History
Resident Assistant
SLU University Housing
Hammond, LA
01.2021 - Current
- Participated in recruiting and hiring process for over 60 employees, including on-boarding process and training/development.
- Collaborated with other resident assistants to tackle existing facility maintenance issues in a timely manner
- Provided feedback to current policy and procedures to better enhance efficiency.
- Participated in Resident Assistant Duty rotation for extended periods of time
- Utilized crisis management skills and deescalation techniques to resolve conflicts between residents and other resident assistants by solving grievances in a collaborative manner
- Enforced Housing and University policies in order to preserve the well being of the halls and its residents
- Assisted in emergency evacuation and relocation procedures on SLU campus and ULM during Hurricane Ida in Fall 2021.
- Experienced in Housing's move-in and checkout procedures for residents (both on paper and electronically) on a mass scale at the beginning and end of the academic year.
- Helped organize and set up organizational social programs such as Fais Do Do, Friendsgiving, Move-in Mania, Paint Party, movie nights, etc.
- Experienced in mandatory report filing that involve University Police and other departments which included but were not limited to responding to alcohol, drug, mental health, medical, behavioral and facilities emergencies.
- Participated in the University Housing conduct system by reporting infractions of Housing and University policies and delivering conduct letters to residents caught breaking said policies.
- Conducted monthly room inspections and building walks to maintain Housing policies and a safe/hygienic environment within the residence halls.
- Responded to residents' inquiries and grievances in a timely manner in person, over the phone, and by email.
- Attended weekly staff meetings to address problems and upcoming events
- Addressed resident damages by cataloging them and submitting maintenance requests
- Skilled at providing exceptional customer service top residents and their parents/guardians without breaking confidentiality provided under FERPA
Summer Camps and Conferences Student Worker
SLU University Housing
Hammond, LA
05.2023 - 07.2023
- Ensured residence halls were up to standard both before and after any camp or conference checked into their space
- Participated in daily facility checks of the halls for maintenance/cleaning issues
- Assisted in the check in and check out procedures for multiple camps and visiting schools that included hundreds of campers.
- Reported any damages or cleaning needed for a residence space in a timely and efficient manner
- Provided assistance to camps and parents during the check in process
- Took part in in weeknight and weekend duty rotation while the Housing office was closed
- Reported/Documented any housing policy violations or damages caused by camps or conferences that stayed over the summer
- Participated in Weekly Open House tours of SLU residence halls during summer orientations
- Regularly transported and replaced furniture that was not up to housing standards
- Gave feedback on Housing's switch to online room condition reports (RCRs)
Summer Camps and Conferences Student Worker
SLU University Housing
Hammond, OR
05.2022 - 07.2022
Education
-
Relevant Trainings
Master of Arts - History
Southeastern Louisiana University
Hammond, LA05.2026
Bachelor of Arts - History
Southeastern Louisiana University
Hammond, LA05.2023
Skills
- Familiar with Housing Procedures and Administration
- Diversity, Equity & Inclusivity Practitioner
- Team Player that isn't afraid to lead when necessary
- Works Well with Others by encouraging mutual environments of respect
- Policy Upholder
- Customer Service and Residential Relations Training through SLU University Housing
- Flexible/Adaptable Scheduler
- Employee Recruitment & Retention
- Conflict Resolution/De-escalation Tactics
- Strong/Clear Written & Verbal Communication
- Leadership & Training/Development
- Program/Project Management
- Programming Budget Management
- Proficient in Filing Documents: both paper and electronic methods
- Good with Technology including Apple and Windows products
- Knowledgeable of Systems using Google Forms, Docs, and Spreadsheets, Microsoft Office, Starrez, Workday, Discord, and Canvas
- Trained on NARCAN Procedures and Administration
- Completed Louisiana Defensive Driving course
- Comfortable with Working Year-Round, including Holidays
Accomplishments
Awarded Housing Building Staff of the Year Award 2021
Awarded and Recognized for Outstanding Professional Development 2023
Hobbies
- Read/Listen to Historical and Fantasy Books
- Watch Movies and Play Video Games
- Assemble and Paint Miniatures
References
· Isaiah Smith, Admissions Recruiter and Former Coworker, Office of Admissions, (504) 481-5071, Isaiah.smith-2@selu.edu
· Mackenzie Rau, Assistant Director of Operations, University Housing, (985) 549-2118, mckenzie.rau@southeastern.edu
· John Collum, Assistant Director of Conduct & Resident Education, University Housing, (985) 549-2118, john.collum@southeastern.edu
· Joelle McWilliams, Academic Advisor and Former Housing Assistant Director of Reslife, (985) 549-3795, joelle.mcwilliams@selu.edu
Timeline
Summer Camps and Conferences Student Worker
SLU University Housing
05.2023 - 07.2023
Summer Camps and Conferences Student Worker
SLU University Housing
05.2022 - 07.2022
Resident Assistant
SLU University Housing
01.2021 - Current
-
Relevant Trainings
Master of Arts - History
Southeastern Louisiana University
Bachelor of Arts - History
Southeastern Louisiana University
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