Arthelia Coleman
Hammond,LA
Summary
Human resources professional with extensive expertise in managing HR functions and driving organizational success. Known for fostering team collaboration and achieving results in dynamic environments. Relied upon for adaptability and effective problem-solving. Proficient in talent development and employee engagement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Divisional HR Manager
Alacrity Solutions
06.2022 - Current
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Boosted employee morale during challenging times by providing guidance on coping mechanisms and stress management techniques.
- Ensured legal compliance in all HR matters by staying up-to-date on employment laws, regulations, and best practices.
- Increased employee satisfaction with HR services through regular feedback channels and timely issue resolution.
- Implemented effective performance management systems that encouraged continuous improvement among employees at all levels.
- Collaborated with executive leadership to align HR strategy with overall business objectives, driving organizational success.
- Streamlined HR processes for increased efficiency, reducing paperwork and administrative tasks.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Organized and led staff orientation programs and training to promote collaboration.
- Processed employee claims involving performance issues and harassment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Human Resources Team Lead
Alacrity Solutions
10.2019 - 06.2022
- Established effective onboarding programs that accelerated new hire integration into company culture.
- Enhanced employee satisfaction by implementing new HR policies and procedures.
- Facilitated open communication channels between employees and management, promoting transparency within the organization.
- Maintained accurate personnel records, adhering to strict confidentiality guidelines at all times.
- Led the HR team in managing employee relations, resolving conflicts professionally and efficiently.
- Updated HR database with new employee information, changes in benefits, and other details.
- Answered employee inquiries regarding health benefits and 401k options.
Benefits Specialist
Alacrity Solutions
01.2019 - 10.2019
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
Human Resources Assistant
Options, Inc
08.2016 - 01.2019
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Provides on-site training to ensure all staff understands job responsibilities.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
- Enrolled employees in online training and managed the online training program.
- Coded in-service training and entered in the system.
- Answered the phone and directed the call to the right person.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Center Sales Manager
Advance America
05.2015 - 03.2016
- Reviews operation results of center daily, weekly and monthly.
- Manages P&L, payroll and other budgeted items.
- Provides exceptional customer service and support to customers.
- Leads and supports team in all collection efforts.
- Completes transactions accurately in a timely manner.
- Ensures all required documentation is included in each customer's file.
- Recommends and sells products and services to meet customer's needs.
- Manages incoming and outgoing phones calls in a professional manner.
- Assists with marketing, staffing and banking responsibilities within the division.
- Provides on-site training to ensure all staff understands job responsibilities.
Assistant Manager
Advance America/National Cash Advance
08.2011 - 05.2015
- Manages P&L, payroll, and other budgeted items.
- Provides exceptional customer service and support to customers.
- Leads and supports the team in all collection efforts.
- Completes transactions accurately and promptly.
- Ensures all required documentation is included in each customer's file.
- Recommends and sells products and services to meet customers' needs.
- Manages incoming and outgoing phone calls professionally.
- Assists with marketing, staffing, and banking responsibilities within the division.
- Provides on-site training to ensure all staff understand job responsibilities.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Human Resource Coordinator
Multipractice Clinic
02.2010 - 05.2011
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
- Facilitated the criminal background check process for new hires.
- Conducted employment verifications and investigations.
- Developed and facilitated all new-hire orientations.
- Developed company personnel policies, standard operating procedures and employee handbooks.
- Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
- Posted positions through approved recruitment channels.
Education
Master of Science - Human Resources Management
Western Governors University
Salt Lake City, UT06-2025
Bachelor of Arts - Human Resource Management
Southeastern Louisiana University
Hammond, LA12.2007
High School Diploma - undefined
Hammond High School
Hammond, LA05.2000
Skills
- HR policies and procedures
- Performance appraisals
- HR analytics
- Diversity and inclusion
- Employee relations
- Exit interviews
- Talent management
- Onboarding and orientation
- Compensation and benefits
- Human resources operations
- Training and mentoring
- Recruitment and hiring
Additional Information
- Activities & Honors
- Dean's List
- Awarded the Greenfield Missionary Baptist Church Scholarship
- Teaches Sunday School at Greenfield Missionary Baptist Church.
Certification
- HR Technology and Analytics for Decision Making [Western Governors University] - [June 2025]
Timeline
Divisional HR Manager
Alacrity Solutions
06.2022 - Current
Human Resources Team Lead
Alacrity Solutions
10.2019 - 06.2022
Benefits Specialist
Alacrity Solutions
01.2019 - 10.2019
Human Resources Assistant
Options, Inc
08.2016 - 01.2019
Center Sales Manager
Advance America
05.2015 - 03.2016
Assistant Manager
Advance America/National Cash Advance
08.2011 - 05.2015
Human Resource Coordinator
Multipractice Clinic
02.2010 - 05.2011
Bachelor of Arts - Human Resource Management
Southeastern Louisiana University
High School Diploma - undefined
Hammond High School
Master of Science - Human Resources Management
Western Governors University
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