Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Wilson

7700 W Aspera Blvd,Glendale

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Red Robin and The Stillery Nashville. Excelled in guest engagement and service prioritization, significantly enhancing dining experiences and team performance. Skilled in safe food handling and fostering a positive, collaborative work environment. Proven track record in improving service delivery and maintaining high standards of dining area maintenance. Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Always looking to elevate my knowledge experience with a higher level of customer server and environment.

Overview

7
7
years of professional experience

Work History

Server/Head Barback

The Stillery Nashville
02.2023 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Contributed to inventory management by monitoring stock levels.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.

Server/Bartender

Red Robin
09.2018 - 02.2023
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Carhop

Sonic DriveIn
05.2017 - 09.2018
  • Assisted in the training of new carhops, sharing best practices for success in the role.
  • Promoted teamwork among staff members by offering assistance when needed.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.

Education

High School Diploma -

North Pointe Prep
10215 N 43rd Ave Suite B, Phoenix, AZ
05-2017

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Safe Food Handling
  • Service prioritization
  • Sales expertise
  • Performance Improvement
  • Dining area maintenance
  • Order Management
  • Positive and professional
  • Menu knowledge
  • Team Player
  • Reliable and Responsible

Timeline

Server/Head Barback

The Stillery Nashville
02.2023 - Current

Server/Bartender

Red Robin
09.2018 - 02.2023

Carhop

Sonic DriveIn
05.2017 - 09.2018

High School Diploma -

North Pointe Prep

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Jacob Wilson