Jake Harold
Stony Point
Summary
Detail-oriented server known for exceptional customer service and efficient problem resolution. Experience in training new staff and communicating effectively with team members to ensure a seamless dining experience.
Overview
2
2
years of professional experience
Work History
Server/Head Barback
Drift Beach Bar and Restraunt
Beach Haven
06.2024 - Current
- Delivered exceptional customer service, enhancing guest experience in fast-paced beach bar.
- Addressed customer inquiries and resolved issues promptly, ensuring satisfaction and loyalty.
- Coordinated with kitchen staff on customer allergies and special requests, maintaining safety and quality.
- Trained and mentored new staff on the Restaurant System, streamlining onboarding and ensuring operational accuracy.
Education
Bachelor of Science - Finance
Sacred Heart University
Fairfield, CT05-2029
High School Diploma -
Albertus Magnus
Bardonia NY05-2025
Skills
- Customer service
- Issue resolution
- Upselling techniques
- Sales reporting
- Multitasking and organization
- Fast-paced environment
- Effective communication
Accomplishments
- MAAC All Rookie Team
- MAAC Indoor Season Champion
Affiliations
- Personal Equity & Market Analysis — Actively track financial markets, evaluate company fundamentals, and manage a self-directed investment portfolio.
Timeline
Server/Head Barback
Drift Beach Bar and Restraunt
06.2024 - Current
Bachelor of Science - Finance
Sacred Heart University
High School Diploma -
Albertus Magnus