Jacob Wilson

• Increased customer satisfaction by providing personalized service and addressing specific needs.
• Developed a loyal customer base by delivering exceptional service, leading to increased referrals and repeat business.
• Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
• Improved client retention rate by ensuring top-notch after-sales support and addressing concerns promptly.
• Enhanced team collaboration by sharing best practices and supporting colleagues in meeting their targets.

• Built relationships with customers to encourage repeat business.
• Work 1 on 1 To solve customer issues and help find them the product they need to best resolve the problem
• Encourage and Help other sales associates
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

-Worked 1 on 1 with a customer in a sit down environment and focused on the issue they had, and how to best solve it

-Helped Each customer in a timely and proficient manner in the Company recommended 20 minute time frame.

-Worked Professionally in fast paced and consistent environment, sometimes being the only available staff.

-when working with customers I would use my Knowledge and Understanding of technology to guide and Educate, while also building report to make them feel as if they are in a environment they would want to work with again.

• Updated knowledge continuously through attending industry workshops, trade shows, and online courses relevant to advanced device repair techniques.
• Conducted thorough quality checks on completed repairs to ensure optimal device performance.
• Managed inventory of parts and equipment, maintaining an organized workspace for maximum efficiency.
• Made and Worked with designated programs to make sure every unit taken in was worked on with same quality as the last
• Worked with customers to make sure all repairs checked in by the consultation agents were done and finished in a timely manner!