Arielle Etheridge
Chicago,IL
Summary
I am a motivated, high- energy, personable business professional and positive team player with a proven track record of hard work and excellent customer service. I have a talent for quickly mastering technology new skills. I am diplomatic and tactful with customers, as well as coworkers at all levels and of all personality types. I am accustomed to handling sensitive and confidential information. I also have a demonstrated history of producing accurate, timely reports and meeting stringent guidelines. I am flexible and versatile and I am able to maintain a sense of humor as well as a bright smile under pressure. Also, I am very poised and competent with a demonstrated ability to easily transcend cultural differences. I thrive in deadline-driven environments and have excellent team building skills. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Private Investigator
Veracity Research Company
02.2023 - Current
- Review and prepare case files pertaining to multiple subjects, gather media footage by conducting stationary, covert, and mobile surveillance; Ability to conduct stationary, covert, and mobile surveillance, provide daily updates regarding current files, and complete detailed and accurate investigative reports, conduct research to develop new information, document activity with written reports and video, formulate investigative strategies based on individual assignments, communicate results with clients, and testify as needed.
Flight Attendant
SkyWest Airlines
08.2023 - 12.2023
- Guide and assist for safety and comfort to passengers, conduct safety checks, greet and communicate with passengers, help passengers find their seats, prepare and serve drinks and food to passengers, present emergency equipment and give instructions to passengers on how to use this equipment, monitor, manage and secure the cabin, adhere to all aviation rules and regulations, assist passengers and cabin crew during emergency situations, provide help to passengers with special needs (children, disabled persons, elders, etc.) and prepare and submit reports on flight incidents.
Benefits Specialist
CVS Health
09.2021 - 08.2023
- Assist administration with benefits, enroll clients into their benefits, update ongoing benefits including medical, dental, vision, life insurance, short- and long-term disability, and 401(k) plan respond to emails, make and receive inbound/outbound calls, comply with chat responses, etc., LOA performance including providing support for client’s/employee’s transition initial application for a leave and returning back to work from a LOA, and utilized Workday on a day to day basis for time tracking, analytics viewing, absence management, etc.
Case Investigator
The Marker Group, Inc.
03.2019 - 09.2021
- Served legal documents, understood multiple cases, collect records from providers, identify close contacts of cases and input to the digital system, build team organization; project management, data analysis/data mining, reviewed graphic content and maintained complex calendars.
Rural Carrier
United States Postal Services
09.2017 - 06.2019
- Sort/organize mail, packages and parcels, case mail in order, and deliver mail, packages and parcels to USPS customers.
Part-time Remote Assistant
HR Benefits Solutions
08.2012 - 03.2019
- Organized and planned various functions meetings for service delivery presentations, serve as virtual office manager, managed virtual filing systems using scanned images and creating Microsoft folder system, managed all computer related issues including ordering and cancelling equipment, requesting software, maintained the organization’s customer master mailing lists, created Power Point Deck presentations for sales meetings as requested, coordinated travel for sales staff as requested, attained strong working knowledge of Microsoft software programs and office equipment including computers, printers, copiers, scanners, fax machines
Waitress
Luby’s Restaurant
01.2013 - 01.2017
- Assisted customers with their food trays, gave menu recommendations, served food and beverages, cleaned around areas of service as well as my team’s area and restrooms during busy hours of service, and always performed food safety.
Sales Associate
Bath and Body Works
01.2012 - 08.2012
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environments.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Summer Intern
United Healthcare
06.2011 - 08.2011
- Conducted research and other ad hock projects for the Medicaid expansion team, proofread provider agreements and other contracts, and assisted staff with copies, facsimiles, filing and chart preparation.
Education
Bachelor of Arts -
Texas Southern University
Houston, TX05.2014
High School Diploma -
Duncanville High School
Duncanville, TX05.2012
Skills
- Attention to detail
- Communication and interpersonal skills
- Multitasking
- Problem-solving skills
- Time management
Achievementsandactivities
- Duncanville High School Softball Recognition Award 2009
- Award for Dedicated Employee- City of Dallas Park in the Woods Recreation Center 2008
- Delta GEMS, Jack & Jill of America, Arlington Chapter
Volunteer Experience
- Habitat for Humanity
- American Heart Association
- Concord Church Missions & Evangelism
- Union Center of Hope
- United Healthcare
Affiliations
- Delta GEMS, and Jack & Jill of America, Arlington Chapter
Certification
- CPR/AED Certification
- Certified Flight Attendant (CFA) - International Air Transport Association (IATA).
Yoga
I attend yoga on a daily basis to stay fit and in tune.
Languages
Spanish
Limited Working
Timeline
Flight Attendant
SkyWest Airlines
08.2023 - 12.2023
Private Investigator
Veracity Research Company
02.2023 - Current
Benefits Specialist
CVS Health
09.2021 - 08.2023
Case Investigator
The Marker Group, Inc.
03.2019 - 09.2021
Rural Carrier
United States Postal Services
09.2017 - 06.2019
Waitress
Luby’s Restaurant
01.2013 - 01.2017
Part-time Remote Assistant
HR Benefits Solutions
08.2012 - 03.2019
Sales Associate
Bath and Body Works
01.2012 - 08.2012
Summer Intern
United Healthcare
06.2011 - 08.2011
Bachelor of Arts -
Texas Southern University
High School Diploma -
Duncanville High School
- CPR/AED Certification
- Certified Flight Attendant (CFA) - International Air Transport Association (IATA).
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