Melissa Boyer
Costa Mesa,CA
Summary
Professional with robust background in claims investigations. Skilled in analyzing data, gathering evidence, and conducting thorough investigations to resolve complex claims. Strong focus on team collaboration and achieving results while adapting efficiently to changing needs. Known for critical thinking, effective communication, and ethical standards in all aspects of work.
Overview
18
18
years of professional experience
Work History
Senior Claims Investigator, Claims Investigator
Veracity Research Company Investigations
06.2023 - Current
- Conduct workers' compensation field investigations to gather facts and evidence for claims.
- Mentor fellow investigators and monitor their workflow to maintain positive productivity.
Senior Internal Security Investigator, Internal Security Investigator, Uninsured Motorist Bodily Injury Claim Adjuster, Bodily Injury Claim Adjuster, Liability Claim Adjuster, Claim Service Representative
GEICO
12.2014 - 06.2023
- Apply enhanced training and use fraud fighting technological advances to reduce the risk for fraud.
- Contribute to achieving optimum growth.
- Have uncompromised integrity when making complex decisions.
- Close and settle claims in a fast-paced environment while being a fanatic for 100% customer satisfaction.
Covert Assets Protection Specialist Team Lead, Uniformed Theft Prevention Specialist, Guest Services Specialist Team Lead, Sales Floor Specialist, Stock Specialist, Photo Development Specialist
Target
08.2008 - 10.2014
- Lead a team of individuals to apprehend shoplifters while undercover and operating complex camera system surveillance.
- Identify product shortages through driven investigative processes that prevent and deter theft.
- Foster diverse relationships with teammates, other companies that have similar goals, and various law enforcement entities.
- Promote a safe and secure workplace culture.
- Proactively address customer needs for a fast, fun, and friendly experience.
Customer Service Sales Floor Specialist
JcPenney
06.2006 - 07.2008
- Ensure availability and cleanliness of product by stocking and organizing merchandise on the sales floor while providing efficient customer service.
Education
Internship - Sociology
Youth & Family Services School
Vista, CA05-2013
Bachelor of Arts - Criminology and Justice Studies
California State University San Marcos
San Marcos, CA05-2013
Minor - Global Studies And Sustainability
Uppsala University
Uppsala, Sweden06-2012
Skills
- Leader
- Team player
- Effective communication
- Active listening
- Organized
- Diligent
- Determined
- Integrity
- Time management
Timeline
Senior Claims Investigator, Claims Investigator
Veracity Research Company Investigations
06.2023 - Current
Senior Internal Security Investigator, Internal Security Investigator, Uninsured Motorist Bodily Injury Claim Adjuster, Bodily Injury Claim Adjuster, Liability Claim Adjuster, Claim Service Representative
GEICO
12.2014 - 06.2023
Covert Assets Protection Specialist Team Lead, Uniformed Theft Prevention Specialist, Guest Services Specialist Team Lead, Sales Floor Specialist, Stock Specialist, Photo Development Specialist
Target
08.2008 - 10.2014
Customer Service Sales Floor Specialist
JcPenney
06.2006 - 07.2008
Internship - Sociology
Youth & Family Services School
Bachelor of Arts - Criminology and Justice Studies
California State University San Marcos
Minor - Global Studies And Sustainability
Uppsala University
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