Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Jacob Winford

milwaukee

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Cook Shift Leader

Careage of Brookfield
06.2024 - Current
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Managed opening and closing shift kitchen tasks.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Maintained food safety and sanitation standards.
  • Planned menus for different events, seasons and customer requests.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.

Barista

Starbucks
02.2023 - 08.2024
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.

Housekeeper

Froedtert Hospital
05.2022 - 06.2023
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Utility Clerk

Metcalfe's Market
04.2018 - 07.2021
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Arranged food items in display cases and retail areas for purchase.
  • Collected carts left in parking areas and returned to retail stores.

Education

Bachelor of Arts - Computer Simulation And Gaming

Milwaukee Area Technical College
Milwaukee, WI
12-2027

Skills

  • Team collaboration
  • Inventory management
  • Conflict resolution
  • Customer service
  • Kitchen equipment operation
  • Attention to detail
  • Problem-solving
  • Food presentation
  • Multitasking and organization
  • Time management
  • Technical troubleshooting
  • De-escalation techniques
  • Money handling
  • Critical thinking
  • Computer proficiency

Languages

English
Native or Bilingual
French
Limited Working

Interests

  • Avid Reader
  • Crafting and DIY Projects
  • Knitting and Crocheting
  • Strategy Games
  • Video Gaming
  • Video Game Design

Timeline

Cook Shift Leader

Careage of Brookfield
06.2024 - Current

Barista

Starbucks
02.2023 - 08.2024

Housekeeper

Froedtert Hospital
05.2022 - 06.2023

Utility Clerk

Metcalfe's Market
04.2018 - 07.2021

Bachelor of Arts - Computer Simulation And Gaming

Milwaukee Area Technical College

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