Jacob Witten
Winter Garden,FL
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Marketing Coordinator
Wyndham Destinations
02.2024 - Current
- Driving brand awareness, customer engagement, and revenue growth for Wyndham Hotels & Resorts by supporting the implementation of strategic marketing initiatives across various channels and platforms
- Assisting in the development and execution of marketing strategies to attract potential buyers or renters to timeshare properties.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Bellmen
The Walt Disney Company
11.2023 - 02.2024
- Greet guests upon arrival and escort them to their designated room
- Load and unload luggage onto carts and transport them to and from guest rooms
- Assist guests with check-in and check-out procedures
- Provide guests with information about the hotel services and amenities.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Server/Assistant Manager
WGPC
07.2020 - 10.2023
- Providing excellent, prompt service to all customers; preparing and serving hot, accurate orders in a timely manner
- Dealing with customer complaints and open/closed restaurant.
- Facilitated pre-shift meetings to communicate menu changes, specials, or other pertinent information to the server team effectively.
- Monitored server performance and provided feedback to enhance server delivery.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Assistant Manager
Firehouse Subs
02.2021 - 07.2021
- Maintained a positive, energetic team approach environment
- Providing outstanding customer service, complaints/concern resolution
- Managed staff's schedules, training and responsible for counting and cashing out the register at the end of each day.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Cashier
Publix
02.2020 - 02.2021
- Greet and promptly check out customers assuring prices and cost was accurate
- Bagged and assisted customers loading their groceries into their vehicles
- Closer- clean and restock.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High school diploma -
West orange high school
05.2020
Skills
- Cash handling
- Food/Beverage Server
- Time Management
- Customer Service
- Restaurant Experience
- Shift Management
- POS
- Food Safety
- Hospitality
- Food service
- Customer service
Timeline
Marketing Coordinator
Wyndham Destinations
02.2024 - Current
Bellmen
The Walt Disney Company
11.2023 - 02.2024
Assistant Manager
Firehouse Subs
02.2021 - 07.2021
Server/Assistant Manager
WGPC
07.2020 - 10.2023
Cashier
Publix
02.2020 - 02.2021
High school diploma -
West orange high school
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