Jacob Witten
Winter Garden,FL
Summary
Customer-oriented team member with strong background in customer relations. Assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Hardworking and passionate job seeker with strong organizational skills eager Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Marketing Coordinator
Wyndham Destinations
Kissimmee, FL
02.2024 - Current
- Driving brand awareness, customer engagement, and revenue growth for Wyndham Hotels & Resorts by supporting the implementation of strategic marketing initiatives across various channels and platforms
- Assisting in the development and execution of marketing strategies to attract potential buyers or renters to timeshare properties.
- Coordinated public relations activities, securing positive press coverage for company initiatives.
- Collaborated effectively with the sales team to develop winning strategies for attaining individual and group goals.
- Developed expert knowledge of resort offerings and local area attractions to provide valuable information to clients during the sales process.
Bellmen
The Walt Disney Company
Lake Buena Vista, FL
11.2023 - 02.2024
- Greeted guests upon arrival and escorted them to their designated room
- Loaded and unloaded luggage onto carts and transported them to and from guest rooms
- Assisted guests with check-in and check-out procedures
- Provided guests with information about the hotel services and amenities.
- Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
- Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
Server/ Assistant Manager
WGPC
Winter Garden, FL
07.2020 - 10.2023
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Firehouse Subs
Winter Garden, FL
02.2021 - 07.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Cashier
Publix
Winter Garden, FL
02.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High school diploma -
West Orange High School
05.2020
Skills
- Cash handling
- Goal oriented
- Food/Beverage Server
- Time Management
- Customer Service
- Restaurant Experience
- Shift Management
- POS
- Food Safety
- Assistant Manager Experience
- Hospitality
- Customer service
Timeline
Marketing Coordinator
Wyndham Destinations
02.2024 - Current
Bellmen
The Walt Disney Company
11.2023 - 02.2024
Assistant Manager
Firehouse Subs
02.2021 - 07.2021
Server/ Assistant Manager
WGPC
07.2020 - 10.2023
Cashier
Publix
02.2020 - 02.2021
High school diploma -
West Orange High School