Jacob Wood
Mount Juliet ,TN
Summary
Customer-oriented General Manager with 10+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader, customer service focused, and strategic planner with comprehensive managerial acumen.
Overview
16
16
years of professional experience
Work History
General Manager
AMM COLLISION REPAIR
08.2017 - Current
- Present claims to insurance companies.
- Write complete and accurate cost estimates for labor and parts.
- Cultivate strong relationships with insurance company representatives, parts vendors, and local Community College to facilitate and drive business development initiatives.
- Oversee and evaluate key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
- Manage technicians and office staff in busy high output setting, including productivity and performance monitoring, customer service and collision repair.
- Administer parts order system and estimating software to ensure accuracy and completeness.
- Oversee ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Select vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
- Estimate automobile repair time accurately, scheduling jobs according to shop capacity.
- Author policies and procedures and actualize best practices and standards to increase performance, reduce downtime and generate new revenue.
- Engage with customers to resolve escalated issues, discuss and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
- Direct day-to-day operations.
LP Gas Technician & Tanker Driver
Wimberley Hydrogas
10.2015 - 01.2017
- Drove both single axle bobtail
- Loaded propane at bulk plants for delivery.
- Delivering product to both residential and commercial customers in a safe and timely manner.
- Maintained Dailey truck inventory and end of shift paper work, Working on call, Customer service representative, Collecting payments for product and or service.
- Responsible for keeping vehicles in good condition by checking oil, air, water level, tire pressure, fluid levels, lights, etc
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Maintained up-to-date knowledge of industry regulations, ensuring full compliance in all work performed.
Rig Hand/Operator
2MM Crossings
01.2014 - 09.2015
- Continuously updated job knowledge by participating in relevant training programs and staying informed about industry advancements to improve overall performance as a Rig Hand.
- Collaborated effectively with fellow rig hands, fostering a positive work environment that prioritized safety and efficiency.
- Contributed to efficient rig moves through effective disassembly, transportation, and reassembly of drilling equipment.
- Assisted in rigging up and down, ensuring a smooth transition between different drilling locations and minimizing downtime for the crew.
- Prevented costly damages to equipment by carefully handling drill bits during installation or removal procedures on the rig floor.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Production Manager
Service King
01.2008 - 01.2014
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Assisted customers with setting up rental cars for duration of repairs.
- Completed insurance forms to indicate repair cost estimates and recommendations.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Created agendas and communication materials for team meetings.
- Recognized by management for providing exceptional customer service.
- Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
Skills
- P&L management
- I-CAR Certified - Gold
- Employee Management
- KPI Tracking
- CCC1, TRAX, Outlook, ADP, ARMS, Microsoft Teams, UKG, Payroll management systems
- Budget Control
- Inventory Control
- Delegation
- Written Communication
- Attention to Detail
- Cost Reduction
- Operations Management
Timeline
General Manager
AMM COLLISION REPAIR
08.2017 - Current
LP Gas Technician & Tanker Driver
Wimberley Hydrogas
10.2015 - 01.2017
Rig Hand/Operator
2MM Crossings
01.2014 - 09.2015
Production Manager
Service King
01.2008 - 01.2014