Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Wood

North Las Vegas

Summary

Dynamic Barista Shift Supervisor at Starbucks with a proven track record in enhancing customer satisfaction and driving repeat business. Skilled in cash handling accuracy and staff motivation, I excelled in training new employees and maintaining high operational standards, consistently achieving positive customer feedback.

Overview

3
3
years of professional experience

Work History

Barista Shift Supervisor

Starbucks
03.2025 - Current
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Accurately completed end-of-day financial tasks worth over $4500 of cash and card transactions daily.


Barista Trainer

Starbucks
06.2022 - 03.2025
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

Legacy High School
North Las Vegas

Skills

  • Scheduling coordination
  • Product upselling
  • Espresso machine operation
  • Cash handling accuracy
  • Staff motivation
  • Barista training
  • Equipment troubleshooting
  • Supply ordering
  • Food safety compliance

Timeline

Barista Shift Supervisor

Starbucks
03.2025 - Current

Barista Trainer

Starbucks
06.2022 - 03.2025

Legacy High School

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