Jacob Yarbrough
Mixologist
Columbus,GA
Summary
Dynamic mixologist with a proven track record at B Merrell’s, excelling in customer experience management and efficient multitasking. Established a loyal clientele through exceptional service and a customer loyalty program, enhancing repeat business. Adept at POS system operation and fostering teamwork, ensuring a vibrant and welcoming atmosphere.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Mixologist & Wait Staff
B Merrell’s
01.2020 - Current
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Prepared classic, modern, and unique cocktails for each customer.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Received cash, made change, and issued receipts.
- Stored supplies according to bar policies and health code requirements.
- Input orders into system at point of sale and created guest checks.
- Created customer loyalty program, boosting repeat business and enhancing customer engagement.
- Resolved customer complaints with professionalism, preserving establishment's reputation and customer relationships.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Lee County High School
Leesburg, GA05-2016
Skills
- Efficient multitasking
- Customer experience management
- Customer relationship management
- POS system operation
- Listening and empathy
- Teamwork and collaboration
Timeline
Mixologist & Wait Staff
B Merrell’s
01.2020 - Current
High School Diploma -
Lee County High School
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