Summary
Overview
Work History
Education
Skills
Long Term Goal
Awards
Current Goal
Timeline
Generic

Jacob Yost

Greenville,TX

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Diligent associate with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

10
10
years of professional experience

Work History

Delivery Associate

ASC3 Logistics (Amazon)
11.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.

Supervisor Experience

Home Depot
01.2024 - 11.2025
  • Increased participant retention rate by consistently providing enjoyable experiences tailored to individual preferences.
  • Enhanced customer experience by effectively managing floor operations and overseeing a team of department associates by 40%.

Lumber Associate

Home Depot
10.2023 - 11.2024
  • Expedited material loading for customers, utilizing hand trucks or power equipment as necessary while maintaining safety standards.
  • Assisted in the successful completion of projects, cutting materials to specific dimensions as requested with 100% accuracy.
  • Delivered exceptional customer service, addressing inquiries regarding product specifications and applications.

Garden Associate

Home Depot
02.2023 - 10.2023
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Maintained walkways and paths throughout gardens for safe navigation.
  • Watered plants every week and regularly checked for naturally wilted parts to remove.

Tool Rental Associate

Home Depot
12.2022 - 02.2023
  • Inspected returned items for damage or wear, assessing repair needs or replacement decisions accordingly.
  • Used POS system to compute and receive payments for rentals.
  • Assisted customers with troubleshooting tool issues, offering expert guidance and support.

Hardware Associate

Home Depot
11.2021 - 12.2022
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Managed stock levels effectively, preventing overstocking or shortages while maintaining optimum product availability.
  • Assisted customers in selecting appropriate tools and materials for their projects, leading to increased sales conversions.
  • Enhanced customer satisfaction by providing timely and accurate hardware solutions.
  • Coordinated training sessions for new hires, ensuring they were adequately prepared for their roles as Hardware Associates.

Order Fulfillment Associate

Home Depot
08.2020 - 11.2021
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
  • Followed procedures at all times for personal and team safety.
  • Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.

General Laborer

Aaron Panfilli
01.2018 - 01.2019

Camp Counselor (volunteer)

Newlife Kids Camp
06.2015 - 01.2019

Education

Associates - arts

Olympic College
Bremerton, WA
01.2021

High School Diploma -

Olympic High School
Bremerton, WA
06.2020

Skills

  • Problem Solver
  • Team Leader
  • Quick Learner
  • Forklift certified
  • Very knowledgeable in IT
  • Can re-key door locks
  • Very Organized
  • Time Management
  • Driving Experience

Long Term Goal

Finish my bachelors and have a stable job that I take pride in doing a good job in.

Awards

  • JR Varsity, Olympic High School Boys Soccer Team, 08/01/15, 06/30/18
  • Varsity, Olympic High School Boys Soccer Team, 08/01/18, 06/30/20
  • Dean's List, Olympic College (Running Start), 08/01/18, 06/30/20

Current Goal

Looking to step up in the working industry to apply what I learned in retail.

Timeline

Delivery Associate

ASC3 Logistics (Amazon)
11.2024 - Current

Supervisor Experience

Home Depot
01.2024 - 11.2025

Lumber Associate

Home Depot
10.2023 - 11.2024

Garden Associate

Home Depot
02.2023 - 10.2023

Tool Rental Associate

Home Depot
12.2022 - 02.2023

Hardware Associate

Home Depot
11.2021 - 12.2022

Order Fulfillment Associate

Home Depot
08.2020 - 11.2021

General Laborer

Aaron Panfilli
01.2018 - 01.2019

Camp Counselor (volunteer)

Newlife Kids Camp
06.2015 - 01.2019

Associates - arts

Olympic College

High School Diploma -

Olympic High School

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