Jacob Zimmermann
Trevor,WI
Summary
Dynamic professional with extensive experience as a Commercial CAD and Template Supervisor at K.G. Stevens, excelling in process improvement and staff development. Proven track record in enhancing operational efficiency and customer satisfaction through effective training and analytical problem-solving. Committed to fostering teamwork and delivering exceptional service in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Commercial CAD and Template Supervisor
K.G. Stevens
Milwaukee, WI
04.2025 - Current
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Trained and mentored team members on workflow processes and best practices.
- Implemented process improvements that enhanced operational efficiency and productivity.
- Conducted performance evaluations to assess employee development and identify training needs.
- Coordinated scheduling to ensure adequate staffing for peak operational periods.
- Resolved customer inquiries promptly, promoting a positive service experience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Head Installer
Milwaukee Marble & Granite
04.2011 - 04.2025
- Oversaw installation projects, ensuring adherence to quality standards and timelines.
- Trained and mentored junior installers, fostering skill development and teamwork.
- Coordinated with clients to assess project requirements and deliver tailored solutions.
- Implemented process improvements, enhancing workflow efficiency and reducing installation times.
- Maintained tools and equipment, ensuring operational readiness and safety compliance.
- Executed complex stone installations, applying precise measurements and techniques for optimal results.
- Collaborated with design teams to interpret specifications and execute creative installations.
- Conducted site evaluations to identify potential challenges and develop effective strategies for resolution.
- Increased client retention rates by consistently delivering exceptional workmanship and addressing any concerns promptly.
- Enhanced installation efficiency by streamlining processes and optimizing team workflow.
Head Installer
Wisconsin Granite Design
Oak Creek, WI
03.2022 - 03.2023
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Trained and mentored team members on workflow processes and best practices.
- Implemented process improvements that enhanced operational efficiency and productivity.
- Conducted performance evaluations to assess employee development and identify training needs.
- Coordinated scheduling to ensure adequate staffing for peak operational periods.
- Resolved customer inquiries promptly, promoting a positive service experience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma - Basic
Gateway Technical College
Kenosha, WI02.2007
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Decision-making
Employee motivation
Complex Problem-solving
Staff development
Analytical thinking
Team building
Process improvement
Process monitoring and improvement
Project management
Timeline
Commercial CAD and Template Supervisor
K.G. Stevens
04.2025 - Current
Head Installer
Wisconsin Granite Design
03.2022 - 03.2023
Head Installer
Milwaukee Marble & Granite
04.2011 - 04.2025
High School Diploma - Basic
Gateway Technical College