Jacob D. Harper
Little Rock,AR
Summary
Goal-oriented marketing individual with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening constituent relation. Hardworking, performance-oriented leader offering proven expertise in program development, relationship management, and campaign enhancement. Prepared to bring 10+ years of progressive experience and take on a challenging position with opportunity to make lasting impact on company and customer success. Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking. Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Customer Success Manager
Priority 1, LLC.
Little Rock, AR
05.2025 - Current
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Events and Program Coordinator
Arkansas Game and Fish Foundation
Little Rock, AR
2022.07 - 2024.02
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Organized and managed program development from conception through successful execution.
- Assisted with fundraising efforts to secure funding and sustain program long-term.
- Developed and maintained relationships with external partners to facilitate program operations.
- Tracked and reported expenses accurately to manage program budgets.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Monitored programming trends to keep content relevant and up-to-date.
- Facilitated programming by coordinating resources and deliverables between the Foundation and The Arkansas Game and Fish Commission
- Liaison for the Arkansas Outdoor Society.
- Developing the "Get It for Game Wardens" program in Arkansas that helps fundraise for wildlife officer's greatest needs that can't be purchase through state funds.
- Social Media Coordinator for the Foundation's Facebook Page.
- Fundraising through recruiting advertisement sales for the five hunting and fishing regulation guidebooks that are distributed all across the state.
- Planning and executing multiple events throughout the year to help our main mission to support the Arkansas Game and Fish Commission through fundraising and program implementation.
- Maintain relationships with the Foundation's Board member, with 50 members affiliated.
- Networked through several tradeshow, expo, and convention attendance, including the Arkansas State Fair, Big Buck Classic, and the Arkansas Outdoor Hall of Fame Banquet.
National Sales Coordinator
Tito's Handmade Vodka
Little Rock, AR
01.2024 - 10.2024
- Increased sales performance by developing and implementing effective sales strategies.
- Analyzed market trends to identify new business opportunities and expand company reach.
- Coordinated national sales efforts for consistent growth and successful product launches.
- Provided ongoing training and support to the sales team, improving overall skill sets and driving results.
General Manager
Noah's Arkan, LLC.
Little Rock, United States
09.2020 - 07.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Developed and maintained relationships with customers and suppliers through account development.
- Identified trends in customer marketplaces to develop valuable solutions.
- Implemented operational strategies and effectively built customer and employee loyalty
- Effectively increased overall company sales by 26% within a 6 month period as a result of implementing new strategies and procedures developed through experience gained while collaborating with internal and external personnel.
Deputy Director of Communications
Arkansas Department Of Energy And Environment
North Little Rock, AR
05.2016 - 09.2020
- Delivered data outcomes to internal and external staff to drive continuous improvement and client engagement.
- Liaised between organization and affiliates and managed networking relationships with the Department and the public, as well as, news and other media outlets.
- Modernized operations with strategic process improvements.
- Analyzed impacts of regulatory changes on operations and developed mitigation plans.
- Provided strategic analysis for manufacturing life cycles, technologies, process validations and robustness.
- Oversaw corporate communications and branding strategies for consistency and quality.
- Determined agenda, developed plans and oversaw implementation of programs and updates.
- Liaised with legal counsel to address legal issues, contract review and governing instruments.
- Created, managed, and produced the Department's internal and external podcasting programs to deliver important information to those collaborating or employed by AEE.
- Improved coordination and communications across organization to increase operational efficiency.
- Managed data transfers and proactively resolved issues through effective troubleshooting.
- Set up and ran virtual and in person meetings between senior leadership and third-party stakeholders to conduct joint operations and cement partnerships.
- Composed memos, public notices, and press releases using the style guide provided and developed by AEE.
- Oversaw business calendar of events and scheduled key initiatives.
- Represented AEE at multiple conferences, public meetings, and public hearings.
- Developed, conducted, and analyzed an annual AEE customer satisfaction survey in order to facilitate the Department's goal to better serve the citizens of Arkansas.
- Managed and analyzed social media accounts for the Department, including Facebook and Twitter.
Education
Bachelor of Arts - Communication Studies
Arkansas Tech University
Russellville, AR12.2016
Skills
- Performance improvement
- Recruitment
- Client Account Management
- Team Leadership
- Training and Development
- Conflict Resolution
- Sales expertise
- Efficient multi-tasker
- Relationship building
- Project Management
- Consistently meet goals
- Business Development
- Operations management
- Deadline-oriented
- Verbal and written communication
- Effective leader
- Staff training/development
- Exceptional interpersonal communication
- Content Development
- Marketing and advertising
- Campaign management
- Corporate Communications
- Staff Management
- Public and Media Relations
- Client communication
Certification
- Licensed Ordained Minister in the State of Arkansas - 2022
Timeline
Customer Success Manager
Priority 1, LLC.
05.2025 - Current
National Sales Coordinator
Tito's Handmade Vodka
01.2024 - 10.2024
Events and Program Coordinator
Arkansas Game and Fish Foundation
2022.07 - 2024.02
General Manager
Noah's Arkan, LLC.
09.2020 - 07.2022
Deputy Director of Communications
Arkansas Department Of Energy And Environment
05.2016 - 09.2020
Bachelor of Arts - Communication Studies
Arkansas Tech University