Danielle Havens
Greenbrier,AR
Summary
Proven leader in telecommunications management at Arkansas Game & Fish Commission, adept in security protocols and fostering teamwork. Streamlined compliance, enhanced disaster recovery processes, and led a team of 10 to exceed project goals. Demonstrates exceptional problem-solving and communication skills, ensuring high-quality customer service and efficient resource allocation. Telecommunications Manager focused on leading day-to-day operations. Quality-minded, decisive and persistent in following through with objectives. Excellent communication, organizational and administration skills. Dedicated telecommunications professional with exceptional leadership, training and personnel management skills. Accustomed to making decisions independently and driven to strengthen policies and procedures to enhance operations. Skilled in reviewing and improving strategic plans.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Telecommunications Manager
Arkansas Game & Fish Commission
08.2016 - Current
- Ensure compliance with relevant regulations and industry standards through diligent documentation and adherence to established procedures.
- Participate in disaster recovery planning initiatives, securing reliable backup solutions for essential telecommunication services during emergencies.
- Manage budgets and resource allocation effectively, meeting project deadlines without compromising quality standards.
- Coordinate with IT department leaders on strategic planning efforts aimed at aligning technology investments with organizational goals effectively.
- Lead and direct a team of 10 Operators.
- Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provide exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoting teamwork among colleagues by proactively assisting others when needed.
- Maintain updated and detailed records of calls in physical and electronic database.
- Train and provide guidance to new team members to apply best practices and comply with protocols and regulations.
- General office duties.
Police Administrative Assistant
Greenbrier Police Department
11.2006 - 07.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Provided on-the-job training and coaching to develop new dispatchers.
Education
GED -
Conway High School
Conway07.2000
Skills
- Security Protocols
- Training Oversight
- VoIP Systems
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Active Listening
Certification
- ACIC Advanced License - 2003-Present
- NIMS 100,200,700, and 800 - 2014
- Defensive Driving - 2016
- Active Shooter Training - 2016
- 911 Telecommunications - 2016
- Arkansas OPM Supervisor Training - 2019
Timeline
Telecommunications Manager
Arkansas Game & Fish Commission
08.2016 - Current
Police Administrative Assistant
Greenbrier Police Department
11.2006 - 07.2016
GED -
Conway High School
- ACIC Advanced License - 2003-Present
- NIMS 100,200,700, and 800 - 2014
- Defensive Driving - 2016
- Active Shooter Training - 2016
- 911 Telecommunications - 2016
- Arkansas OPM Supervisor Training - 2019
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