Ja'Cobe Singletary
Macon,GA
Summary
Accomplished Team Leader Manager with a proven track record at Walmart, enhancing team productivity by over 30% through effective workload management and motivational skills. Expert in resolving customer service issues, boosting satisfaction, and aligning departmental goals with strategic company vision. Skilled in both customer focus and influencing, driving results and fostering team development.
Overview
5
5
years of professional experience
Work History
Team Leader Manager
Walmart
Valdosta, GA
05.2023 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Distribution Associate
Lowes Distribution Center
Valdosta, GA
03.2023 - 05.2024
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
Warehouse Worker
UPS
Valdosta, GA
05.2022 - 03.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Cashier Team Lead
Lowes Home Improvment
Macon, GA
04.2019 - 03.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
BBA - Finance & Business Management
Valdosta State University
Valdosta, GA05.2024
High School Diploma -
First Presbyterian Day School
Macon, GA05.2018
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Problem Solving
- Mathematical Skills
- Technology Advanced
Timeline
Team Leader Manager
Walmart
05.2023 - Current
Distribution Associate
Lowes Distribution Center
03.2023 - 05.2024
Warehouse Worker
UPS
05.2022 - 03.2023
Cashier Team Lead
Lowes Home Improvment
04.2019 - 03.2022
BBA - Finance & Business Management
Valdosta State University
High School Diploma -
First Presbyterian Day School