Richard Jacob Graciano
Huntington Beach,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative II
In-N-Out Burger
Irvine, CA
07.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Mentored new employees on procedures and policies to maximize team performance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Associate Level 6
In-N-Out Burger
West Covina, CA
02.2011 - 07.2022
- Operated equipment such as scanners and scales correctly during checkout process.
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Researched information related to merchandise availability or pricing.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Built relationships with customers by providing friendly customer service.
Education
Associate of Arts - Visual Arts
Citrus College
Glendora, CA01-2021
Associate of Arts - Language Arts Education
Citrus College
Glendora, CA01-2020
Skills
- Complaint resolution
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- In-store support
- Positive and professional
- Team Development
- Conflict Mediation
- Prioritization
- Customer Service
- Problem-solving abilities
- Adaptive team player
Accomplishments
- Customer Service recognition
- Associate recognition
- Dean's List Honoree
Timeline
Customer Service Representative II
In-N-Out Burger
07.2022 - Current
Associate Level 6
In-N-Out Burger
02.2011 - 07.2022
Associate of Arts - Visual Arts
Citrus College
Associate of Arts - Language Arts Education
Citrus College
Similar Profiles
Sophia BouviaSophia Bouvia
Associate at In-N-Out BurgerAssociate at In-N-Out Burger
Noah AndersonNoah Anderson
Level 6 Associate at In-N-Out BurgerLevel 6 Associate at In-N-Out Burger
Sawyer KinneySawyer Kinney
In-N-Out Burger Asscociate at In-N-Out BurgerIn-N-Out Burger Asscociate at In-N-Out Burger
Ashley GonzalezAshley Gonzalez
Store Associate at In-N-Out BurgerStore Associate at In-N-Out Burger
Grace ScottGrace Scott
Retail Store Manager at Sunny DaysRetail Store Manager at Sunny Days