Jacobi DeBose
Fairburn
Summary
Experienced and self-driven professional seeking experience with an establishment that might enhance my customer service skills and allow the time and resources necessary to pursue my educational career and gain experience for my long-term professional success.
Overview
3
3
years of professional experience
Work History
Bartender
Halidom Eatery
05.2024 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Built relationships with vendors to manage orders and negotiate costs.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Helped management plan and serve bar menu exceeding customer expectations.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender
Politan Row at Colony Square
02.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Barback/Server
Hartsfield-Jackson International Airport - Piano Bar
07.2021 - 02.2022
- Maintained well-organized bar inventory to ensure smooth operations.
- Maintained cleanliness to support dining area health and safety compliance.
- Enhanced guest experiences by delivering prompt and professional front-end services.
- Ensured accurate delivery of food to bar patrons and tables.
Education
High School Diploma -
WESTLAKE HIGH SCHOOL
Atlanta, GA05-2021
Skills
- PetExec, Windows, Mac, Microsoft Office Suite, Workforce
- Payment processing
- Customer service expertise
- Engaging personality
- Highly reliable
- Team player attitude
- Salesmanship
- Changing beer kegs
- Creative mixology
Community Service
Atlanta Community Food Bank, Volunteer, Atlanta, Georgia
Timeline
Bartender
Halidom Eatery
05.2024 - 10.2024
Bartender
Politan Row at Colony Square
02.2022 - 03.2024
Barback/Server
Hartsfield-Jackson International Airport - Piano Bar
07.2021 - 02.2022
High School Diploma -
WESTLAKE HIGH SCHOOL