Jacob Israel Chi Dzib

Efficient resolution of guest issues and complaints.
Performance of administrative tasks related to room management.
Cash handling and processing of payments and charges related to the guest’s stay.
Telephone customer service, managing incoming and outgoing calls professionally.
Billing and collection for services used by guests, and recording information in the system.
Coordination with the housekeeping department to ensure room quality.
Management of guests’ daily check-in and check-out procedures, including key handover and room information.

Scheduling appointments.

Maintaining front office security.

Resolving client inquiries to ensure a smooth, professional environment.

Work group with rooms department.

Telephone customer service, handling incoming and outgoing calls professionally.

Billing and collection for services used by customers, and recording information in the system.

• Complain resolutions
• Room service taking orders
• Follow up guest request
• Making every request to be done at the time
• Reports of incidences
• Following up prearrival reservations.

• Customer service
• Preparation of inventories
• Triple AAA quality standards
• Personalized service
• Administrative functions
• Complaint resolution
• Incident tracking

• Customer service
• Preparation of inventories
• Triple AAA quality standards
• Personalized service
• Administrative functions
• Complaint resolution
• Incident tracking

• Customer service
• Preparation of inventories
• Triple AAA quality standards
• Personalized service