John Teod Fajardo
Chula Vista,CA
Summary
Recent Computer Science graduate with direct experience resolving Wi-Fi connectivity, smart device issues, and system access support in a guest-oriented setting. Strong communicator adept at translating technical solutions to non-technical users, ensuring high customer satisfaction. Actively seeking an entry-level IT Support or Help Desk role to enhance practical skills.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
La Quinta Inn by Wyndham
Chula Vista, CA
10.2023 - Current
- Managed reservations, billing, and secure data handling using property management systems (PMS)
- Provided technical support for guest issues including Wi-Fi connectivity, smart TVs, digital keycards, and in-room devices
- Resolved system access and connectivity issues, ensuring high customer satisfaction
- Diagnosed and resolved hardware, software, and network-related issues; escalated complex problems
- Maintained data privacy and followed security protocols when handling sensitive information
- Explained technical solutions to non-technical users clearly via phone, email, and in person
Front Desk Agent / Houseman / Housekeeping
Hampton Inn & Homewood Suites
Chula Vista, CA
07.2022 - 10.2023
- Resolved guests' Wi-Fi and TV access issues, enhancing their overall experience in hospitality settings
- Assisted with troubleshooting connectivity and system access issues
- Coordinated with team members to efficiently manage multiple tasks in a fast-paced environment
- Ensured compliance with safety protocols and data privacy policies during daily operations
Education
Bachelor of Science - Computer Science
San Diego State University
12-2024
Associate of Science - Computer Science
Southwestern College
08-2022
Skills
- User Access
- Connectivity
- Wi-Fi troubleshooting
- Hardware
- Software
- Windows
- Linux
- TCP/IP
- DNS
- LDAP
- OpenSSL
- Certificate Management
- Python
- Java
- C
- C
- Visual Studio Code
- Eclipse
- Jupyter Notebook
Projects
IT Infrastructure Lab, OpenBSD, BIND9, LDAP, OpenSSL,
- Deployed and configured BIND9 DNS services and managed zone files
- Implemented LDAP for centralized user authentication across multiple virtual machines
- Configured SSL certificates using OpenSSL to secure network communication
- Strengthened system security through directory-based access control and encryption
Security Alarm System
- Developed a motion detection system using Arduino and ultrasonic sensors
- Created software to calculate object distance and trigger alerts based on thresholds
- Integrated Discord API for real-time notifications across desktop and mobile devices
- Reduced false positives through configurable sensitivity and error handling
Certifications Training
- UX Design Foundations - UC San Diego Extended Studies
- Google UX Design Certificate - Google Career Certificates
Timeline
Front Desk Agent
La Quinta Inn by Wyndham
10.2023 - Current
Front Desk Agent / Houseman / Housekeeping
Hampton Inn & Homewood Suites
07.2022 - 10.2023
Bachelor of Science - Computer Science
San Diego State University
Associate of Science - Computer Science
Southwestern College