Summary
Overview
Work History
Education
Skills
Timeline
Generic

SEJALBEN SODHAPARMAR

Columbia,MO

Summary

Motivated Network Analyst with a proven track record in troubleshooting networking issues, resolving end user problems, and implementing network security measures. Proven ability to configure, maintain, and optimize software applications to support clinical and administrative workflows. Strong communicator adept at collaborating with cross-functional teams and mentoring junior staff. Committed to continuous improvement and ensuring system performance and integrity.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Ramada
03.2024 - 09.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.

Network Analyst(entry-lev)

BMM
02.2020 - 03.2022
  • Provided expert network support, troubleshooting WAN/LAN connectivity issues.
  • Maintained and upgraded hardware and software for networks.
  • Conducted daily system monitoring, reporting irregularities or performance issues.
  • Provided second-tier support for clinical users, resolving over 95% of tickets within SLA.
  • Documented system builds, workflows, and support procedures for continuity and audit readiness.
  • Participated in system upgrades and testing cycles, including test script development and validation.
  • Collaborated with clinical leaders to ensure application configurations met departmental requirements.

Lab Technician/Teacher's Assistant

Herzing College
01.2019 - 01.2020
  • Designed and installed computer networks, troubleshooted system failures.
  • Fixed LAN infrastructure problems, tested and configured software.
  • Maintained and repaired hardware, evaluated network performance.
  • Provided technical direction, training, and collaborated with vendors.

Education

Cyber Security Specialist - IT Network Security

MACC
Columbia
07-2026

Micro Computer And Networking Systems -

Herzing College
Montreal, QC
01.2020

Bachelor of Science -

AIMS College
INDIA
04.2014

Skills

  • Active Directory
  • DHCP,DNS,TCP/IP,smtp
  • Hyper-V
  • Manual Testing
  • Software Implementation & Testing
  • End-User Training & Support (Tier II)
  • Documentation & Process Mapping
  • Problem Solving & Troubleshooting
  • Quality Assurance & Process Improvement
  • Cross-Functional Team Collaboration

Timeline

Front Desk Agent

Ramada
03.2024 - 09.2024

Network Analyst(entry-lev)

BMM
02.2020 - 03.2022

Lab Technician/Teacher's Assistant

Herzing College
01.2019 - 01.2020

Cyber Security Specialist - IT Network Security

MACC

Micro Computer And Networking Systems -

Herzing College

Bachelor of Science -

AIMS College

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