Ruben Gonzalez
Seminole Hard Rock Hotel & Casino - Hollywood, FL
Miami,FL
1
Certification
10
years of professional experience
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Work History
Front Desk Agent
5 Months- Managed guest check-in and check-out processes, ensuring smooth arrivals and departures.
- Resolved guest inquiries and concerns with professionalism, enhancing overall customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Handled cash transactions and processed payments accurately while maintaining compliance with financial policies.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Seasonal Greeter
2 Months- Greeted and welcomed guests, ensuring a positive first impression.
- Assisted guests with inquiries, providing information on hotel amenities and services.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
Digital Account Support
3 Years 1 Month- Assisted patients with retrieving medical records, scheduling appointments, completing pre-registration, answered general questions about location, hours of operation, available services, different kinds of medical treatment services.
Clerk
6 Years 5 Months- I work as a Deli Clerk. I take care of our customers by providing them with only the best customer service. I handle foods and machinery.
Education
High School Diploma - Cyber Security (Online course)
High school or equivalent
Skills
Linux
Office experience
Computer Operation
Customer Service
Microsoft Office
Organizational skills
Spanish
Active Directory
Computer Networking
Microsoft Outlook
Data entry
English
Microsoft Excel
Cybersecurity
Phone etiquette
Problem-solving skills
Guest relations
Listening skills
Certification
Driver's License
Additional Information
Actively seeking out work to improve future, provide for a family, and live in stable conditions. I have worked for Publix and Baptist Health. I did remote education for Cyber Security with University of Miami.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Agent
Seminole Hard Rock Hotel & Casino - Hollywood, FL
02.2026 - CurrentRead More
Seasonal Greeter
Seminole Hard Rock Hotel & Casino - Hollywood, FL
11.2025 - 01.2026Read More
Digital Account Support
Baptist Health-Kendall, FL
07.2022 - 08.2025Read More
Clerk
Publix-Miami, FL
02.2016 - 07.2022Read More
Miami Palmetto Senior High School
High school or equivalent
Read More
University of Miami-Remote
High School Diploma from Cyber Security (Online course)
Read More