Jadelyn Jackson
Huntsville,AL
Summary
Enthusiastic and detail-oriented customer service professional with strong chat communication skills, a passion for music, and experience in fast-paced hospitality environments. Skilled in multitasking, resolving customer concerns with empathy, and using technology to deliver smooth service experiences. Proven ability to work independently, type efficiently, and stay calm under pressure — now seeking to transition into a dynamic, remote music support role.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Fairfield Inn and Suites
09.2024 - Current
- Manage front desk operations, ensuring smooth checkins.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Production Worker
GE
05.2024 - 10.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Education
High School Diploma -
Hartselle High School
Hartselle05-2024
Skills
- Effective communication skills
- Proficient in best practices
- Skilled in user-centered design principles
- Effective problem-solving
- Typing speed: 40 WPM with high accuracy
- Strong multitasking & chat etiquette
- Familiar with online platforms and troubleshooting basics
Timeline
Front Desk Agent
Fairfield Inn and Suites
09.2024 - Current
Production Worker
GE
05.2024 - 10.2024
High School Diploma -
Hartselle High School
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