Jon Henry Trlica
Plano,TX
Summary
Motivated college student enrolled at Collin College and currently studying HVACR. Results-driven HVAC Technician adept at delivering high productivity and completing tasks efficiently. Specialize in troubleshooting, preventative maintenance, and system installations, ensuring optimal operational functionality. Excel in time management, problem-solving, and customer service, leveraging these skills to provide exceptional support and build lasting client relationships.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
6
6
Certifications
Work History
Front Desk Agent
NYLO hotel
Plano, TX
05.2023 - 07.2025
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Processed reservations using hotel management software accurately.
Duty Manager
Sandman Hotel Group
Plano, TX
12.2022 - 04.2023
- Managed front desk operations and supervised staff activities effectively.
- Enhanced customer service standards through staff training and support.
- Handled guest inquiries and resolved issues promptly and professionally.
Front Desk Agent
Hilton Dallas Lincoln Centre
Dallas, TX
11.2021 - 05.2022
Front Office Supervisor
Hilton Dallas/Rockwall Lakefront
Rockwall, TX
05.2020 - 10.2021
- Supervised front desk team to ensure efficient guest check-in and check-out processes.
- Managed reservations using Hilton's property management system for optimal room allocation.
- Trained new front desk staff on hotel policies, procedures, and software systems.
Front Desk Supervisor
Hilton Garden Inn Hotel Dallas/Richardson
Richardson, TX
11.2018 - 04.2020
- Supervise the front desk while checking in and out guests, and ensuring that guests are accommodated to every need, and being a leader for the other associates during any shift.
- Trained new front desk staff on hotel policies, procedures, and software systems.
- Managed reservations using Hilton's property management system for optimal room allocation.
Front Desk Supervisor
Embassy Suites by Hilton Hotels
Dallas, TX
12.2016 - 10.2018
- Supervised front desk team to ensure efficient guest check-in and check-out processes.
- Managed reservations using Hilton's property management system for optimal room allocation.
- Trained new front desk staff on hotel policies, procedures, and software systems.
- Handled guest complaints professionally, ensuring satisfactory resolutions and communication.
Bartender
Wicked Po Boys
Dallas, TX
04.2013 - 09.2013
Service Express Supervisor
The Westin Stonebriar & The Sheraton Stonebriar
Frisco, TX
02.2010 - 03.2011
- Conducted regular staff meetings to communicate updates and address concerns.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Night Auditor/Front Desk Agent & Acting Manager on Duty (MOD)
The Westin Stonebriar
Frisco, TX
06.2009 - 02.2010
- Managed nightly financial audits and reconciled discrepancies in revenue reports.
- Maintained accurate records of room occupancy and inventory levels for management.
- Generated detailed reports on daily operations for review by management teams.
Night Auditor/Front Desk Agent
The Sheraton Stonebriar Hotel
Frisco, TX
02.2008 - 06.2009
- Managed nightly financial reports and reconciliations for hotel operations.
- Maintained accurate records of room occupancy and inventory levels for management.
- Generated detailed reports on daily operations for review by management teams.
Education
Associate Of Applied Science-HVACR - HVACR Technician
Collin College Technical Campus
Allen, TX 08.2025 - 03.2026
Associates in General Business -
Collin College
Plano, TXBachelor's in Restaurant, Hotel, And Institutional Management -
Texas Tech University
Lubbock, TXHigh School Diploma - Qualities/Extra Job Skills
Plano Senior High School
PlanoSkills
- System design
- Refrigerant handling
- Equipment maintenance
- Customer relationship management
- Troubleshooting techniques
- Problem solving
- Attention to detail
- Indoor air quality
- Superheat & Subcooling
- HVAC and refrigeration systems
- Soldering
- Brazing
- OSHA 10
- EPA 608 Universal
- Certificate No: 2321866705520
- Lockout/Tagout
- HVAC controls
- System Diagnostics
- Team leadership
- Recovering and recycling
- Gas piping knowledge
- Ductwork fabrication
- HVAC system design
- Electrical wiring
- Airflow testing
- Charging principles
- Blueprint reading
- Welding techniques
- Boiler operations
- Microsoft office proficient
- A/C troubleshooting
- HVAC installation
Certification
Driver's License
Timeline
Associate Of Applied Science-HVACR - HVACR Technician
Collin College Technical Campus
08.2025 - 03.2026
Front Desk Agent
NYLO hotel
05.2023 - 07.2025
Duty Manager
Sandman Hotel Group
12.2022 - 04.2023
Front Desk Agent
Hilton Dallas Lincoln Centre
11.2021 - 05.2022
Front Office Supervisor
Hilton Dallas/Rockwall Lakefront
05.2020 - 10.2021
Front Desk Supervisor
Hilton Garden Inn Hotel Dallas/Richardson
11.2018 - 04.2020
Front Desk Supervisor
Embassy Suites by Hilton Hotels
12.2016 - 10.2018
Bartender
Wicked Po Boys
04.2013 - 09.2013
Service Express Supervisor
The Westin Stonebriar & The Sheraton Stonebriar
02.2010 - 03.2011
Night Auditor/Front Desk Agent & Acting Manager on Duty (MOD)
The Westin Stonebriar
06.2009 - 02.2010
Night Auditor/Front Desk Agent
The Sheraton Stonebriar Hotel
02.2008 - 06.2009
Associates in General Business -
Collin College
Bachelor's in Restaurant, Hotel, And Institutional Management -
Texas Tech University
High School Diploma - Qualities/Extra Job Skills
Plano Senior High School