Moses Strickland
Decatur,IL
Summary
Dynamic and detail-oriented professional with a strong background in customer service from Quality Inn Hotel. Proven ability to enhance guest satisfaction through effective problem-solving and communication. Certified HVAC technician skilled in system maintenance and installation, committed to safety and teamwork, ensuring high-quality workmanship in all tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Quality Inn Hotel
Storm Lake, IA
08.2024 - 03.2026
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Handled guest inquiries and resolved complaints to enhance customer satisfaction.
- Coordinated room bookings using property management systems to optimize occupancy rates.
- Trained new staff on front desk procedures and customer service standards.
- Maintained accurate records of guest information and transactions to ensure compliance with hotel policies.
- Oversaw inventory management of office supplies and maintained a well-organized reception area.
Laborer
Aventure Staffing and Professional Services
Sioux City, IA
06.2017 - 08.2024
- Operated heavy machinery to assist in construction and renovation projects.
- Maintained clean and safe work environment by adhering to safety protocols and regulations.
- Assisted team in loading and unloading materials, ensuring timely project completion.
- Followed instructions to complete tasks efficiently while adapting to changing priorities.
- Communicated effectively with supervisors and team members to address workflow issues.
- Conducted routine inspections of tools and equipment, reporting defects for maintenance.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Education
GED -
FCI Beckley
Beaver09.2022
Skills
Customer service
Attention to detail
Time management
Listening skills
Cash handling
Telephone etiquette
Problem-solving skills
Team collaboration
Verbal and written communication
Hospitality services
EPA certification
Thermostat installation
HVAC system troubleshooting
Schematic reading
Air conditioning
Ventilation systems
Equipment installation
Heating systems
Cooling systems maintenance
Sheet metal work
Control wiring
System installation
Leak testing
Sales proposals
System maintenance
Refrigeration systems
Duct cleaning
Boiler systems
Piping systems
Client relationship development
Variable frequency drives
Energy management
Brazing techniques
System design
Equipment replacement
Ductwork fabrication
Gas furnaces
Certified HVAC technician
Valid state driver's license
Diagnostic techniques
Focused on safety
Problem-solving
Teamwork and collaboration
Friendly, positive attitude
Certification
EPA608
EPA A2L
Timeline
Front Desk Receptionist
Quality Inn Hotel
08.2024 - 03.2026
Laborer
Aventure Staffing and Professional Services
06.2017 - 08.2024
GED -
FCI Beckley