Jacob "Logan" Stewart
Aubrey,TX
Summary
I am an upcoming Computer Science degree graduate seeking an opportunity to become a Software Engineer. I have gained a strong foundation in software engineering and programming principles through my education at CSU Global. I am a versatile Technical Support Specialist skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
Work History
Technical Support Specialist (Remote Employee)
Ministry Brands
10.2021 - Current
- Support customers using JavaScript, PHP, CSS and HTML.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems and call centers to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
Amazon Delivery Expert
Dylan Logistics
07.2020 - 10.2021
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Communicated with dispatch and customers for accurate delivery information.
- Built professional relationships with customers and business partners to establish trust and credibility.
Head High School Soccer Coach (boys & Girls)
Classen SAS
01.2017 - 05.2019
- Engaged parents, players and staff to maintain open, constructive communications.
- Evaluated players' performance and provided constructive feedback to improve abilities.
- Built positive, productive training environments fostering team unity and camaraderie.
Education
Bachelor of Science - Computer Science
Colorado State Global
Aurora, CO02.2024
B.S. Degree - Exercise Science
Oklahoma City, Oklahoma City University
01.2021
Web Design Certificate Classes -
Gainesville, North Central Texas College
01.2020
Skills
- Debugging
- Technical Troubleshooting
- Technical Communication
- Web Support
- Customer Service
- Ticket Support and Call Support
- Windows 11
- Remote Diagnostics
- Java, JavaScript, PHP, CCS, HTML, MySQL, XML
Timeline
Technical Support Specialist (Remote Employee)
Ministry Brands
10.2021 - Current
Amazon Delivery Expert
Dylan Logistics
07.2020 - 10.2021
Head High School Soccer Coach (boys & Girls)
Classen SAS
01.2017 - 05.2019
Bachelor of Science - Computer Science
Colorado State Global
B.S. Degree - Exercise Science
Oklahoma City, Oklahoma City University
Web Design Certificate Classes -
Gainesville, North Central Texas College
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