Jacob Smith

Collaborated with executive leadership to modernize and scale IT infrastructure, enhancing agility, security, and compliance. Directed HIPAA compliance programs and implemented robust cybersecurity measures across systems, endpoints, and cloud environments.

Partnered with leadership form our strategic business partner, Community Medical Centers, to develop and launch a managed IT and security services offering. This initiative has been adopted by multiple medical provider offices, strengthening the medical network's security posture.

Oversaw comprehensive facilities management, including the development of new client training facilities. Managed vendor negotiations, IT contracts, and budgeting to ensure operational efficiency and cost-effectiveness.

Collaborated with legal counsel to manage data preservation, eDiscovery, and secure data migration during litigation processes. Provided strategic and technical leadership across infrastructure, compliance, and client-facing IT operations.

Reported directly to the CEO with full ownership of IT strategy, infrastructure, security, and compliance. Led digital transformation initiatives including Salesforce deployment, HIPAA policy implementation, VoIP rollouts, cloud migration, and network modernization. Oversaw IT planning for 35,000+ sq. ft. of facilities across multiple states.

Managed the successful transfer of systems, data, and infrastructure during a corporate acquisition, ensuring business continuity and secure integration. Built and led high-performing IT teams with a strong focus on customer service and operational excellence.

Expert in Microsoft 365, Azure, VMware, SonicWall, disaster recovery, and vendor negotiations. Ensure compliance with HIPAA standards while aligning technology with business goals and fostering a culture of innovation and continuous improvement.

Committed to insuring that the staff and attorneys received outstanding levels of connectivity across multiple offices and while traveling. Led projects to modernize the network, unify storage resources, and virtualize servers. Insured seamless cutovers of all solutions while continuing to provide the highest levels of availability to existing systems. Drastically increased telecom service levels across three offices while reducing costs by over $40,000 per year. Day-to-day responsibilities including monitoring, troubleshooting, and optimizing HP Lefthand SAN, HP Blade Servers, Procurve Switches, Sonicwall firewalls, ShoreTel UC system, Microsoft Exchange environment, and Citrix farm.

Promoted to Network Services Team based on my breadth of skills, network knowledge, exemplary work and peer recommendations. Managing 30 physical servers, including several Exchange and SQL servers. Worked as the lead engineer of campus-wide Aruba wireless installation to insure reliable services to students and employees. Provided systems analysts and design recommendations to top management which resulted in the implementation and completion of: Unified patch management, comprehensive disaster recovery, wireless site surveys, VLANs across all network switches and 3COM NBX VoIP system.