Jacob T Fuller
Charlotte ,NC
Summary
Dedicated and organized Operations Manager with over 18 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
RXO Inc.
Charlotte , NC
04.2023 - Current
- Collaborated with team leaders on quality audits.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Measured and reviewed performance via KPIs and metrics.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed key performance indicators to measure effectiveness of operational processes.
Human Resources Specialist
US Army National Guard
Spartanburg, SC
12.2017 - Current
- Addressed harassment allegations, work complaints or other employee concerns.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Assisted in developing policies and procedures for the Human Resources Department.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Leveraged IPPSA skills to input and compile data gathered from various sources.
Sales Executive
Lending Tree
Charlotte , NC
01.2020 - 04.2022
- Gained market share in new sales performance through aggressive team training.
- Supported sales team members to drive growth and development.
- Used change methodologies to increase sales and led projects for increased productivity.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Maintained detailed account records and contact logs to facilitate sales process.
- Took over 100 inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base 85%.
Education
MBA - Human Resources Development
Webster University
St Louis, MO12-2015
Bachelor of Science - TSTM
University of South Carolina - Columbia
Columbia, SC12-2010
Skills
- Finance Background
- MS Office
- Microsoft Office Suite Expert
- Technology
- Staff Development
- Social Media Marketing
- Workflow Optimization
- Talent Management
- Recruiting
- End-User Support
- Network Administration
- Project Management
- Safety Protocol
- Financial Analysis
- Technical Consulting
Certification
- Life Insurance License
- HR Certificate
Timeline
Operations Manager
RXO Inc.
04.2023 - Current
Sales Executive
Lending Tree
01.2020 - 04.2022
Human Resources Specialist
US Army National Guard
12.2017 - Current
MBA - Human Resources Development
Webster University
Bachelor of Science - TSTM
University of South Carolina - Columbia
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