Microsoft Word
Hi, I’m
Jacob T. Wahl
Peyton,CO
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Summary
I wish to use communication and leadership skills to guide, inspire and motivate other people and overall help improve the work place morale. Being an organized dependable candidate, successful at managing multiple priorities with a positive attitude, and having willingness to take on added responsibilities to meet team goals sets me apart from other candidates. Someone with a strong work ethic and authentic based leadership, such as myself, would make a great addition to any team.
Certification
Frontline Management Leadership Program - Denver University 2024
Overview
5
years of professional experience
8
Years of Customer Service Experience
4
Years of Management Experience
Work History
Ulta Salon and CosmeticsColorado Springs, Colorado
Merchandise Manager
08.2024 - Current
Job overview
- Completed monthly profit and loss performance reports.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Optimized warehouse space usage through regular reorganization efforts that aligned storage locations with demand patterns for products.
- Assisted in recruiting, hiring and training of team members.
- Led team to exceed sales targets, implementing motivational incentives
and comprehensive training programs. - Monitored Inventory and Shrink Reports and preformed daily cycle counts to control merchandise loss
- Head of Intake and shipment and processing
USAA
Federal Savings Bank MSR
10.2023 - 07.2024
Job overview
- Engage in customer service activities to determine member needs and provide appropriate resolution.
- Fast paced and constant changing interactions with employees and members who often demonstrate frustration with identified transactions.
- Detected suspicious behavior and acted promptly to mitigate risks, contributing to a secure travel environment for passengers.
- Maintains compliance, quality and productivity standards that are aligned with individual scorecards.
- Handles member complaints, resolves issues, and provides alternative resources, products, or options to ensure the financial security of the members
Spectrum
Supervisor
03.2022 - 08.2023
Job overview
- Assisted agents on an internal help line and took escalated calls upon request of a supervisor or manager by a customer
- Retained a wide knowledge base regarding company policy and provided solutions for customers concerns.
- Educated staff on organizational mission and goals to help employees achieve success and mentored newly hired employees on operating tools and provide trainings/ documents to use for reference.
- Maintained a consistent average handle time, re-escalation rate, and schedule adherence to meet monthly goals.
- Tracked metrics and created individualized feedback for agent improvement.
Spectrum
Billing Specialist
01.2021 - 03.2022
Job overview
- Assisted customers with billing concerns, adjustments, package changes, bill payments, troubleshooting, complaints, and order inquiries.
- Researched and resolved billing discrepancies to enable accurate billing.
- Adjusted to updates in policy and product information to drive sales and retain customer relationships.
- Maintained average handle time, transfer rate, and quality metrics.
- Provided excellent customer service while developing and maintaining client relationships.
Charlotte Russe
Assistant Manager/ Key Holder
10.2019 - 01.2021
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored security to protect employees, customers and property.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Ulta Beauty
Prestige Beauty Advisor
08.2019 - 11.2020
Job overview
- Actively engaged, greeted, and interacted with customers, answering product questions and applying skincare products at customer request.
- Managed inventory, customer service, loyalty sales, member registration, and truck processing.
- Processed payments, entering sales in register for prompt customer service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to increase sales and customer relationships.
Ulta Beauty
Beauty Advisor
05.2019 - 08.2019
Job overview
- Managed inventory, customer service, loyalty sales, member registration, and truck processing.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals, arranged merchandise, identified skin and hair needs of customers while promoting additional products and services to increase sales numbers.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsAffiliations
- BOLD (USAA Diversity, Equity & Inclusion Business Group)
- PEAK (USAA African American Diversity and Inclusion Business Group)
Skills
- Sales and Marketing
- Resolving Complaints
- Data Collection
- Risk Management
- Shrinkage Prevention
- Public Speaking
- Business Planning
- Schedule Management
- Schedule Oversight
- Team Coordination
- Mentoring
- Calm Under Pressure
- Verbal Communication
- Problem Resolution
- Organization and Time Management
- Attention to Detail
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Power Point
Excel
Microsoft Office
Outlook
Accomplishments
- GOLD Award 1 time - exceeded expectations with accuracy and efficiency. ( Top 1% yearly )
- Silver Award 2 times ( Top 5% monthly in performance )
- Bronze Award 13 times ( Top 10% monthly in performance )
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 20 in the development of opening a retail store
- Resolved product issue through consumer testing.
- Effective Communication - Followed up and kept track of expected orders.
Education
Pikes Peak Community College, Colorado Springs, CO
Bachelor of Arts from Business Economics
08.2022 - 05.2025
University Overview
- Currently Pursuing
University of Wyoming, Laramie, WY
Bachelor of Science from Nursing
University Overview
- 2.0 GPA
- Changed major
Vista Ridge High School, Black Forest, Colorado, CO
Diploma
05.2018
University Overview
- 3.5 GPA
- Ranked in Top 10% of class
- CO-ED Cheer Member
- Marching Band Member
Timeline
Merchandise Manager
Ulta Salon and Cosmetics
08.2024 - Current
Federal Savings Bank MSR
USAA
10.2023 - 07.2024
Pikes Peak Community College
Bachelor of Arts from Business Economics
08.2022 - 05.2025
Supervisor
Spectrum
03.2022 - 08.2023
Billing Specialist
Spectrum
01.2021 - 03.2022
Assistant Manager/ Key Holder
Charlotte Russe
10.2019 - 01.2021
Prestige Beauty Advisor
Ulta Beauty
08.2019 - 11.2020
Beauty Advisor
Ulta Beauty
05.2019 - 08.2019
Frontline Management Leadership Program - Denver University (In Progress)
University of Wyoming
Bachelor of Science from Nursing
Vista Ridge High School
Diploma
Interests
Music
Cross Fit
Cheerleading
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