Jacoby Glasser
West Palm Beach,FL
Summary
Detail-oriented hospitality professional with a strong background in luxury hospitality, transitioning from Food & Beverage Supervision to Front Office. Two years of front office experience, with expertise in guest relations, reservations, and seamless check-in/check-out processes. Recognized for exceptional service and dedication, earning Employee of the Quarter twice and receiving three nominations. Well-versed in accounting, front office operations, and food & beverage management, bringing a well-rounded skill set to enhance guest experiences. Committed to delivering outstanding service, fostering team collaboration, and maintaining the highest standards in luxury hospitality.
Overview
4
4
years of professional experience
Work History
Food and Beverage Supervisor
Pga National Resort & Spa
01.2025 - Current
- Controls food costs and manages liquor inventory.
- Schedules and rotates staff for adequate coverage and fair distribution of workload for 26 employees.
- Identifies team weak points and implemented corrective actions to resolve concerns for 3 outlets.
Front Desk Supervisor
Pga National Resort & Spa
03.2024 - 01.2025
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Trained and supervised 12 staff members on correct procedures, compliance requirements, and performance strategies.
- Resolved guest opportunities by addressing issues with rooms promptly.
- Monitored room deposits, fees, and payments for a 360 room resort.
Accounts Receivable Clerk
Pga National Resort & Spa
09.2023 - 03.2024
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Front Desk Agent
Pga National Resort & Spa
11.2022 - 09.2023
- Collected rooms deposits, fees, & payments.
- Performed check-in & check-out procedures for a 360 room resort.
- Practiced 5 star Forbes training daily to improve guest experience.
Barista
Pga National Resort & Spa
02.2022 - 11.2022
- Promoted additional items with beverages, increasing business sales
- Prepared food & maintained a clean, luxury coffee shop.
Barista
Starbucks
01.2021 - 02.2022
- Listened & applied customer requests to meet customer satisfaction.
- Created a wide variety of 200 to 500 hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
High School Diploma -
Royal Palm Beach Community High School
Royal Palm Beach, FLSkills
- Salesforce/Delphi
- Info Genesis - Agilysys Interface
- Profit Sage - Budgeting & General Ledger
- Birch Street - Inventory & Ordering
- ADP - Scheduling
- Visual One - Property Management System
- Canary Technologies
- Interpersonal Skills
Websites
Timeline
Food and Beverage Supervisor
Pga National Resort & Spa
01.2025 - Current
Front Desk Supervisor
Pga National Resort & Spa
03.2024 - 01.2025
Accounts Receivable Clerk
Pga National Resort & Spa
09.2023 - 03.2024
Front Desk Agent
Pga National Resort & Spa
11.2022 - 09.2023
Barista
Pga National Resort & Spa
02.2022 - 11.2022
Barista
Starbucks
01.2021 - 02.2022
High School Diploma -
Royal Palm Beach Community High School
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