Summary
Overview
Work History
Education
Skills
Timeline
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Jacolby Chatman

Birmingham,Alabama

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Studio Manager

Basecamp Cahaba Heights
Birmingham, AL
02.2022 - Current
  • Created policies and procedures for company and delivered company-wide training to employees.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Implemented marketing strategies to promote studio to potential clients.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Recruited, trained and developed high-performing and customer-focused team from scratch.
  • Handled accounting for payroll and billing.

General Manager

Club4Fitness
Prattville, AL
05.2020 - 01.2022
  • Prepared annual budgets with controls to prevent overages.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.

Fitness Manager

Golds Gym
Montgomery, AL
01.2018 - 03.2020
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Implemented effective social media strategies facilitate new business and promote patronage in existing customers

Food Service Director

Southern Foodservice Management Inc.
Montgomery
06.2014 - 02.2018
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Motivated staff to perform at peak efficiency and quality.

Education

Bachelor of Science - Psychology

University of Phoenix
Tempe, AZ
01.2027

Skills

  • Customer Inquiries
  • Adobe Illustrator
  • Google Calendar
  • Maintaining Clean Work Areas
  • Operational Efficiency
  • Studio Marketing

Timeline

Studio Manager

Basecamp Cahaba Heights
02.2022 - Current

General Manager

Club4Fitness
05.2020 - 01.2022

Fitness Manager

Golds Gym
01.2018 - 03.2020

Food Service Director

Southern Foodservice Management Inc.
06.2014 - 02.2018

Bachelor of Science - Psychology

University of Phoenix

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Jacolby Chatman