Jacole Leonard
North Lauderdale
Summary
Dedicated Guest Service Associate with proven expertise in payment processing, complaint handling, and fostering positive guest experiences. Adept at engaging diverse audiences and enhancing operational efficiency.
Results-oriented professional with experience in guest services and complaint resolution. Strong skills in payment processing and team collaboration, committed to delivering outstanding visitor experiences and maintaining organizational excellence within dynamic environments.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
Museum of Discovery and Science
Fort Lauderdale, FL
09.2025 - Current
- Assisted visitors with inquiries, ensuring a positive experience throughout their museum visit.
- Managed ticket sales and admissions, maintaining accurate records of visitor counts and transactions.
- Facilitated engaging educational programs, enhancing guest understanding of exhibits and displays.
- Collaborated with team members to maintain cleanliness and organization of public areas within the museum.
- Adapted quickly to diverse visitor needs, fostering an inclusive environment for all guests.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Aviation Intern
Museum of Discovery and Science
Fort Lauderdale, FL
05.2025 - 05.2026
- Conducted research on aviation history, compiling information for educational programs and presentations.
- Assisted in the development of aviation exhibits, enhancing visitor engagement through interactive displays.
- Facilitated guided tours, explaining complex aviation concepts to diverse audiences effectively.
- Gained valuable hands-on experience through active participation in various aspects of flight operations under supervision of experienced pilots.
Intern
Oic of South Florida
Oakland Fl
07.2025 - 08.2025
- Assisted in program coordination, ensuring smooth execution of community outreach initiatives.
- Supported data collection and analysis for program evaluation, enhancing reporting accuracy.
- Prepared materials and resources for workshops and events, streamlining logistical processes.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Camp Counselor in Training
North Lauderdale Parks And Recreation
06.2024 - 08.2024
- Assisted in planning and organizing daily camp activities for diverse age groups.
- Developed and implemented creative arts and crafts projects to enhance campers' skills.
- Collaborated with senior counselors to evaluate camp programs and suggest improvements.
- Resolved conflicts among campers effectively, promoting a harmonious camp atmosphere.
- Contributed to a positive camp environment by fostering strong relationships among campers and staff.
- Enhanced camper experience by planning and leading engaging activities tailored to their interests.
Education
Associate of Arts - Health Administration
Broward College
Fort Lauderdale, FL05.2027
High School Diploma -
Boyd H Anderson
Lauderdale Lakes, FL05.2027
Skills
- Patience and composure
- Complaint handling
- Payment processing
- Check-in and Check-out procedures
- Guest relations
Timeline
Guest Service Associate
Museum of Discovery and Science
09.2025 - Current
Intern
Oic of South Florida
07.2025 - 08.2025
Aviation Intern
Museum of Discovery and Science
05.2025 - 05.2026
Camp Counselor in Training
North Lauderdale Parks And Recreation
06.2024 - 08.2024
Associate of Arts - Health Administration
Broward College
High School Diploma -
Boyd H Anderson
Principals honor roll
I strived in high-school for 3 years and finally accomplished principals honor roll in the 11th grade.