Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

JACOLIA FULLER

Lynchburg,VA
JACOLIA FULLER

Summary

Experienced customer service professional with a strong desire to utilize exceptional communication and analytical skills in a remote capacity, specifically through phone, email, and chat channels. Proven ability to work independently while thriving in collaborative team environments. Committed to delivering outstanding customer experiences and efficiently resolving issues.

Overview

8
years of professional experience
1
year of post-secondary education
1
Certification

Work History

Walmart

Digital Shopper/ Frontend Associate
01.2023 - Current

Job overview

  • Fulfills customer orders by reviewing orders; locating, preparing, and packaging merchandise while ensuring accuracy of orders prior to pickup
  • Provide member service by acknowledging the member and identifying their needs
  • Resolving member issues and concerns
  • Promoting the company products and services
  • Providing guidance and support to members regarding member self-service

Concentrix Call Center

Customer Service Agent- Remote
01.2020 - 01.2022

Job overview

  • Resolved customer account inquiries promptly.
  • Manage, record, and extract information from database.
  • Utilize resources, to solve customers issues
  • Provide customers support via telephone, e-mail, voice, and chat
  • Exceed expectations of management
  • Excel in a remote work environment.

BUITONI

Extruder Operator
03.2017 - 07.2021

Job overview

  • Interpreted and followed production orders to maintain compliance with production standards and unique product specifications.
  • Demonstrated expertise in setting up various types of dies to accommodate diverse product specifications accurately.
  • Started up and ran extrusion lines producing wide range of products for Type industry OEMs.
  • Reduced waste generation with careful material handling and precise adjustments to extruder settings.
  • Took apart machinery, cleaned parts, and replaced damaged or worn out components.
  • Ensured a clean working environment by performing daily housekeeping tasks around machinery and workstations.

Education

Gretna High

Advance Diploma
01.2008 - 1 2012

University Overview

Centra College of Nursing

CNA Certification
01.2024 - Current

University Overview

Skills

Communication

Certification

Completion of the Centra College Nurse Aid Program

Timeline

Completion of the Centra College Nurse Aid Program

12-2024
Centra College of Nursing
CNA Certification
01.2024 - Current
Digital Shopper/ Frontend Associate
Walmart
01.2023 - Current
Customer Service Agent- Remote
Concentrix Call Center
01.2020 - 01.2022
Extruder Operator
BUITONI
03.2017 - 07.2021
Gretna High
Advance Diploma
01.2008 - 1 2012

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JACOLIA FULLER