Jaconia Bynum
Whitsett,NC
Summary
Developed strong background in financial management within high-volume retail environment, focusing on accuracy and efficiency. Keen to transition into new field, leveraging skills in process optimization and team collaboration. Strives to bring detail-oriented approach and improve operational efficiency in any setting.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cash Office Manager/Front End Department Supervisor
Ross Dress for Less
08.2023 - Current
- Streamlined cash office operations for enhanced efficiency by optimizing workflow processes and automating tasks.
- Championed best practices in cash office management, actively participating in industry networking events and maintaining an up-to-date understanding of relevant trends and developments.
- Enhanced team productivity by delegating tasks effectively, monitoring performance, and providing ongoing feedback.
- Provided exceptional customer service by addressing and resolving any escalated issues involving monetary transactions quickly and professionally.
- Improved cash handling accuracy by implementing standardized procedures and providing staff training.
- Managed the preparation of daily bank deposits while maintaining accurate records of all transactions for auditing purposes.
School Nutrition Services Manager
Guilford County Schools
01.2019 - 10.2023
- Prepare payroll & accurately maintain accurate on-site financial, production & inventory reports
- Reduced food waste by implementing effective inventory management and portion control strategies.
- Fostered a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
- Ensured compliance with all relevant regulations, including health department guidelines and accreditation requirements related to food service operations.
- Developed successful relationships with vendors, resulting in cost-effective purchasing agreements for quality food products.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
School Nutrition Cashier III
Guilford County Schools
08.2017 - 01.2019
- Greeted customers entering the facility and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
School Nutrition Server I
Guilford County Schools
08.2016 - 08.2017
- Prepare lunch menu options, by rinsing, chopping & panning fruits & vegetables
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in training new hires, providing guidance on cafeteria standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
After School Group Leader/ ACES
Guilford County Schools
02.2016 - 08.2017
- Organized extracurricular activities such as clubs, field trips, and community service projects to enhance students'' learning experiences outside the classroom.
- Developed a positive classroom environment for diverse learners with clear expectations and consistent routines.
- Supported students'' emotional needs by providing a safe space for sharing concerns and resolving conflicts.
- Enhanced student collaboration by implementing group activities and team-building exercises.
- Established strong relationships with colleagues, parents, and community members to support student success both inside and outside of school environments.
Cashier/ Customer Service Associate
Walmart
10.2014 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Wireless Care Representative
Conduit Global
08.2013 - 06.2014
- Led training sessions for peers on emerging wireless technologies, promoting knowledge-sharing among the team.
- Addressed billing discrepancies with accuracy, securing customer trust and loyalty.
- Boosted sales by upselling products and services tailored to individual customer needs.
- Educated clients on plan features and benefits, resulting in increased retention rates.
- Navigated multiple software applications during each call, ensuring seamless communication and service delivery.
- Handled escalated calls tactfully while providing comprehensive solutions tailored to unique client concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Houseware Sales Associate/ Specialist
Macy's
09.2011 - 06.2013
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted management in developing marketing strategies that effectively showcased products and promotions.
- Boosted average transaction value through effective cross-selling of related products or services.
- Mentored new hires on best practices in sales techniques, leading to improved overall team performance.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
Education
High School Diploma -
Eastern Guilford High School
Gibsonville, NC06.2008
Skills
- Customer service
- Cash handling expertise
- Operations management
- Training management
- Excellent communication
- Adaptability and flexibility
- Verbal and written communication
- Records organization and management
- Teamwork and collaboration
- Financial record keeping
- Cash drawer management
- Multitasking Abilities
- Inventory tracking and management
Certification
- North Carolina Public Notary, Guilford County, 10/01/20, 10/01/25
- ServSafe Manager, 12/01/18, 12/01/23
Assessments
- Administrative assistant/receptionist, Highly Proficient, 09/01/21
- Cognitive ability, Expert, 01/01/20
- Attention to detail, Expert, 09/01/21
- Customer service, Expert, 06/01/21
- Work style: Reliability, Proficient, 06/01/22
- Retail customer service, Highly Proficient, 07/01/22
- Food safety, Expert, 06/01/19
- First aid, Proficient, 06/01/19
Timeline
Cash Office Manager/Front End Department Supervisor
Ross Dress for Less
08.2023 - Current
School Nutrition Services Manager
Guilford County Schools
01.2019 - 10.2023
School Nutrition Cashier III
Guilford County Schools
08.2017 - 01.2019
School Nutrition Server I
Guilford County Schools
08.2016 - 08.2017
After School Group Leader/ ACES
Guilford County Schools
02.2016 - 08.2017
Cashier/ Customer Service Associate
Walmart
10.2014 - 02.2016
Wireless Care Representative
Conduit Global
08.2013 - 06.2014
Houseware Sales Associate/ Specialist
Macy's
09.2011 - 06.2013
- North Carolina Public Notary, Guilford County, 10/01/20, 10/01/25
- ServSafe Manager, 12/01/18, 12/01/23
High School Diploma -
Eastern Guilford High School
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