Stephen Pledger
Winston-Salem,NC
Summary
Supervisor with strong administrative, organizational, and customer service skills. With a proven ability to optimize operations through accurate record-keeping and problem-solving. Thrives in fast-paced environments, consistently prioritizing teamwork, time management, and exceptional service.
Overview
6
6
years of professional experience
Work History
Front End Supervisor/Cash Office Manager
Ross Dress For Less
01.2024 - Current
- Managed front-end operations by ensuring cleanliness and organization.
- Supervised a team of 12 employees by delegating tasks, coordinating breaks, and assisting in basic day-to-day operations.
- Coached and trained new hires to build an environment focused on teamwork.
- Executed opening and closing procedures to maintain smooth front-end operations while overseeing employee efficiency and performance.
- Balanced and verified amounts for cash tills and prepared cash tills for the next business day.
- Pulled funds for daily deposits and verified daily transactions were properly documented.
- Assisted with quarterly inventory counts/audits.
Member Service Representative
Truliant Federal Credit Union
10.2023 - 12.2023
- Cashed customer checks, verified identification, and checked account balances in accordance with bank policy, resulting in 200+ daily transactions that needed to be accurately filed/recorded in a timely manner.
- In charge of making corrections to the branch's daily error report.
- Answered inbound calls/emails, providing frontline customer support or assistance with product service and transactions.
Customer Service Representative/Receiving Clerk
Atlantic Packaging
09.2022 - 08.2023
- Entered customer sales orders and ensured the required delivery date was met.
- Managed filing and digital documentation of daily Proof-Of-Delivery receipts.
- Accurately received all inbound stock, as well as obtained freight/shipping charges from specified vendors.
- Purchased on-site stock from assigned vendors based on estimation from daily sales.
Front End Team Member
Chick-Fil-A
07.2019 - 08.2022
- Developed positive customer relationships through excellent service.
- Upheld high standards of productivity and quality in operations.
- Maintained cleanliness standards for all service areas, including the dining room, kitchen, and storage areas.
Education
Associate of Applied Science - Business Administration
Forsyth Technical Community College
Winston Salem05.2026
High School Diploma -
Lincoln Christian Academy (Home Schooled)
Winston Salem05.2022
Skills
- Customer Service
- Data Entry & Maintenance
- Teamwork & Collaboration
- Efficient & Detail Oriented
- Microsoft Office
- Account Management Software
- Billing
- Payment Processing
Forsyth Technical Community College - Fall 2024 Presidential List.
Earned based on maintaining a 4.0 GPA for the fall 2024 semester.
Timeline
Front End Supervisor/Cash Office Manager
Ross Dress For Less
01.2024 - Current
Member Service Representative
Truliant Federal Credit Union
10.2023 - 12.2023
Customer Service Representative/Receiving Clerk
Atlantic Packaging
09.2022 - 08.2023
Front End Team Member
Chick-Fil-A
07.2019 - 08.2022
Associate of Applied Science - Business Administration
Forsyth Technical Community College
High School Diploma -
Lincoln Christian Academy (Home Schooled)
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