Jacora Hendricks
Peoria,AZ
Summary
Seasoned Assistant Store Manager recognized for driving sales promotions and optimizing visual merchandising. Committed to fostering a collaborative team environment and utilizing data analysis to identify growth opportunities and improve operational performance.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Claires Stores Inc
Glendale, AZ
02.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management, and loss prevention.
- Trained and mentored new team members on customer service standards.
- Coordinated visual merchandising to enhance product displays and attract customers.
- Handled inventory management, ensuring stock levels met customer demand.
- Implemented sales promotions to drive customer engagement and store traffic.
- Resolved customer complaints, providing effective solutions to ensure satisfaction.
- Analyzed sales data to track performance against objectives, and uncover areas of improvement.
Third Key Holder
Claires Stores Inc
Glendale, AZ
06.2020 - 02.2022
- Handled customer inquiries and resolved issues to enhance shopping experience.
- Coordinated product restocking and maintained an efficient inventory system.
- Executed cash register duties, processing transactions accurately and efficiently.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Monitored store security and addressed potential theft or safety concerns promptly.
- Trained new associates on company policies and customer service techniques.
Sales Associate
Forever 21
Peoria, AZ
11.2019 - 01.2020
- Processed transactions accurately using the point-of-sale system.
- Assisted customers with product selection and provided styling advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Red Cross Volunteer
High School
Glendale, AZ
08.2015 - 01.2018
- Guided donors through the blood donation process, providing clear instructions and ensuring their comfort.
- Set up donation stations to optimize operational efficiency and maintain safety standards.
- Educated potential donors at local schools and community events while promoting blood drives to increase participation.
Education
High School Diploma -
Cactus High School
Glendale, AZ03-2018
Some College (No Degree) -
Maricopa Community Colleges, Glendale Community College
Glendale, AZSkills
- Customer service excellence
- Inventory management
- Visual merchandising
- Sales promotions and strategies
- Data analysis
- Team leadership
- Employee training and development
- Cash handling and loss prevention
- Conflict resolution
- Point of sale (POS) operations
- Sales growth
- Store operations
Affiliations
- Cheered for 10 years making me a great team player and quick to adapt.
- Took AP classes throughout High School.
References
References available upon request.
Timeline
Assistant Store Manager
Claires Stores Inc
02.2022 - Current
Third Key Holder
Claires Stores Inc
06.2020 - 02.2022
Sales Associate
Forever 21
11.2019 - 01.2020
Red Cross Volunteer
High School
08.2015 - 01.2018
High School Diploma -
Cactus High School
Some College (No Degree) -
Maricopa Community Colleges, Glendale Community College