Jacoreya Garvin
Jacksonville ,FL
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Caring home health dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.
Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Home Health Aide
POH Home Health INC
03.2020 - 02.2023
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Collections Representative
Enhanced Recovery Corporation
09.2020 - 04.2022
- Used skip tracing resources to locate debtors and updated information in company system.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Handled 100+ outbound and inbound calls daily with goal of collecting owed debt.
Call Center Representative
Maximus
09.2018 - 08.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Educated customers on company systems, form completion and access to services.
Sales Associate
Victoria Secret
09.2017 - 09.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL06.2013
Skills
- Payment Arrangements
- Locating Debtors
- Multi-Line Phone Systems
- Customer support
- Documentation and reporting
- Client Communication
- Quality Assurance Controls
- Account management
- Client documentation
- Mathematics Skills
- Medication Administration
- Patient Care
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- HHA - Home Health Aide
- HCA - Home Care Aide
- CHHA - Certified Home Health Aide
- First Aid/CPR Certified
Timeline
Collections Representative
Enhanced Recovery Corporation
09.2020 - 04.2022
Home Health Aide
POH Home Health INC
03.2020 - 02.2023
Call Center Representative
Maximus
09.2018 - 08.2020
Sales Associate
Victoria Secret
09.2017 - 09.2018
High School Diploma -
Andrew Jackson High School