Livanys Perez Duenas
Hialeah,FL
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Overview
2
2
years of professional experience
Work History
Home Health Aide
VITAS Healthcare
Miami, Florida
01.2024 - Current
- Assisted in ambulation and exercise routines for clients.
- Transported clients to doctor appointments and social events.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
Customer Service Lead
Burlington Coat Factory
Hialeah, FL
06.2023 - Current
- Handled customer inquiries and complaints in a professional manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Directed customer service staff activities, including training, coaching and performance management.
- Maintained accurate records of customer interactions and transactions.
- Resolved escalated issues from team members or customers in an efficient manner.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
Cashier
Burlington Coat Factory
Hialeah, FL
05.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
Education
Certificate - Health Aide
La Esperanza
Hialeah, FL07.2023
High School Diploma -
Batalla De Maltiempo
Cruces, Cienfuegos, Cuba07.2016
Skills
- Customer Service Excellence
- Marketing Tools
- Client Engagement
- Inventory Control
- Cash Handling
- Product Location
- Company Branding
- Research and Analysis
- Customer Relations
- Billing Arrangements
- Sales
- Team Training and Development
- Staffing Oversight
- Payment Processing
- Inquiry Requests
- Patient care
Languages
1,5
Education and Training
other,other
Timeline
Home Health Aide
VITAS Healthcare
01.2024 - Current
Customer Service Lead
Burlington Coat Factory
06.2023 - Current
Cashier
Burlington Coat Factory
05.2023 - Current
Certificate - Health Aide
La Esperanza
High School Diploma -
Batalla De Maltiempo