JaCorrie Jackson
Beaumont,TX
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Family Dollar
Beaumont, TX
01.2024 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
Cashier
McDonald's Restaurant
Beaumont, TX
01.2017 - 07.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Safety Attendant
Onpoint Industrial Services
Sulphur , LA
02.2024 - 03.2024
- Performed daily inspections of safety equipment and areas to ensure compliance with regulations.
- Conducted regular checks on hazardous materials storage areas for proper labeling, cleanliness, and organization.
- Monitored workers to ensure they were following established safety procedures.
- Maintained records of all reported accidents and injuries.
- Responded to emergency situations promptly and efficiently.
- Identified potential risks or hazards in the workplace before they occurred.
Tech Associate
Target
Beaumont, TX
11.2023 - 12.2023
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Verified credit card charges against purchase receipts for accuracy.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
Retention Agent
Focus Services
Beaumont, TX
11.2023 - 12.2023
- Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
- Maintained detailed records of all interactions with customers in order to track progress on retention efforts.
- Performed outbound calling campaigns to current customers in order to encourage repeat business and loyalty programs participation.
Correctional Officer
Texas Department Of Criminal Justice
Beaumont, TX
01.2023 - 10.2023
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
Surveyor
Tech Dot
Beaumont, TX
11.2022 - 01.2023
- Reviewed existing survey information to ensure proper placement of structures or features in relation to boundaries.
- Monitored progress of ongoing surveying projects in order to ensure completion within established timeframes.
- Documented survey findings and prepared detailed reports and plats.
Amazon Packer
Amazon Fulfillment
Houston, TX
09.2021 - 01.2022
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
- Provided assistance in the assembly line when needed.
- Verified labels for appropriate order numbers and item specifications.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
Package Handler
Fed Ex Ground
Houston, TX
06.2021 - 08.2021
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Aircraft Cleaner
G2 Secured Staff
Houston, TX
01.2021 - 05.2021
- Performed interior and exterior cleaning of aircrafts, including windows, walls, carpets, seats and lavatories.
- Inspected aircraft interiors to ensure compliance with established cleanliness standards.
- Vacuumed carpets and upholstery in cabins and galleys.
- Disposed of trash from cabin compartments into designated receptacles.
- Cleaned galley areas such as ovens, microwaves, stoves, beverage makers and other equipment used by flight crews.
- Dusted all interior parts such as bulkheads, sidewalls, ceiling panels, tray tables.
- Swept and mopped floors in galleys and lavatories ensuring no liquids or debris remained on floor surface.
- Restocked lavatory supplies such as soap dispensers, paper towels according to airline specifications.
- Checked seatbelts for any damage or fraying before each flight to ensure passenger safety.
Warehouse Worker
Amazon Warehouse
Humble, TX
08.2020 - 01.2021
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Followed established guidelines for picking orders accurately.
Customer Service Representative
Iqor
Houston, TX
12.2019 - 03.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Cart Attendant
Walamrt
Humble, TX
01.2018 - 07.2018
- Greeted customers and answered questions about merchandise, services, and store policies.
- Provided assistance with loading purchased items into customer vehicles.
- Organized shopping carts in designated areas for easy retrieval by customers.
Pizza Hut Associate
Target
Humble, TX
10.2017 - 01.2018
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
Education
High School Diploma -
Ozen High School
Beaumont, TX06-2017
Skills
- Merchandise Restocking
- Check processing
- Guest Services
- Cash Handling
- Customer Satisfaction
- Equipment Inspection
- Personal Protective Equipment
- OSHA Certified
- Electrical Safety
- Scaffold safety
- Hazard Identification
- Lockout and tagout procedures
- Fall protection
- Incident Reporting
- Workplace Safety
- Shipment Processing
- Safety Procedures
- Security awareness
- Chemical Handling
- Waste disposal
- Surveillance
- CCTV Monitoring
- Non-violent intervention
- Emergency Response
- Contraband Seizure
- Negotiation
- Observation
Certification
- Drivers license
- TWIC
- Basic Plus
Timeline
Safety Attendant
Onpoint Industrial Services
02.2024 - 03.2024
Customer Service Cashier
Family Dollar
01.2024 - Current
Tech Associate
Target
11.2023 - 12.2023
Retention Agent
Focus Services
11.2023 - 12.2023
Correctional Officer
Texas Department Of Criminal Justice
01.2023 - 10.2023
Surveyor
Tech Dot
11.2022 - 01.2023
Amazon Packer
Amazon Fulfillment
09.2021 - 01.2022
Package Handler
Fed Ex Ground
06.2021 - 08.2021
Aircraft Cleaner
G2 Secured Staff
01.2021 - 05.2021
Warehouse Worker
Amazon Warehouse
08.2020 - 01.2021
Customer Service Representative
Iqor
12.2019 - 03.2020
Cart Attendant
Walamrt
01.2018 - 07.2018
Pizza Hut Associate
Target
10.2017 - 01.2018
Cashier
McDonald's Restaurant
01.2017 - 07.2024
High School Diploma -
Ozen High School
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