Summary
Overview
Work History
Education
Skills
Timeline
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Jacorya Ward

Orlando,FL

Summary

High-energy human resource professional with a strong track record in employee retention. Skilled in safeguarding company interests while fostering positive employee relationships, resulting in successful team dynamics.

Overview

5
5
years of professional experience

Work History

HUMAN RESOURCE ASSISTANT

Amazon Delivery Service Partner
Orlando, FL
01.2022 - Current
  • Producing a 40% increase in tenure workforce over a six month period
  • Maintaining a comprehensive delivery service partner (DSP) compliance score of 100%
  • Establish various employee accounts
  • Enhance team workflow and job satisfaction through surveys regarding employee wages and bonuses
  • Preserve employee records through multiple platforms
  • Engaging in active recruiting processes.

SUPERVISOR

Amazon Delivery Service Partner
Orlando, FL
01.2022 - Current
  • Collaborating with managers to improve and sustain high company performance
  • Monitor daily operations relating to logistic compliance
  • Identifying training needs while developing coaching programs
  • Create intentional communication strategies to improve employee performance and relations
  • Conduct accident investigations and enforcing strict safety protocols and procedures.

CUSTOMER SERVICE SUPERVISOR

WAWA
Orlando, FL
01.2020 - 01.2022
  • Supervised, trained, and mentored team
  • Provided exceptional customer service through conflict resolution between customers and employees
  • Pertained skills in various departments throughout the store
  • Balanced registers and company safes
  • Maintained cash transactions, and processed payments through point-of-sale (POS) systems.

Education

High School Diploma -

University High School
Orlando, FL
05.2020

Skills

  • Employment Verification, Induction & Onboarding
  • Strategic Workforce Planning
  • Performance Management & Evaluation
  • Training & Development
  • Diversity, Equity & Inclusion
  • Google Workspace
  • Microsoft 365

Timeline

HUMAN RESOURCE ASSISTANT

Amazon Delivery Service Partner
01.2022 - Current

SUPERVISOR

Amazon Delivery Service Partner
01.2022 - Current

CUSTOMER SERVICE SUPERVISOR

WAWA
01.2020 - 01.2022

High School Diploma -

University High School
Jacorya Ward