JACQE MILLER
Logan,UT
Summary
Dedicated Technical Support Representative experienced in diverse maintenance and repair duties. Achieved optimal equipment functionality through critical thinking, problem-solving, and effective communication. Committed to ethical practices and collaboration with team members to enhance processes.
Overview
2
2
Certifications
5
5
years of professional experience
Work History
TSR Field Technician
CES Customer Engineering Services
Salt Lake City, UT
10.2024 - 09.2026
- Diagnosed and resolved technical issues in field environments, ensuring minimal downtime for clients.
- Conducted routine maintenance on equipment to enhance operational efficiency and reliability.
- Collaborated with cross-functional teams to streamline service delivery processes and improve customer satisfaction.
- Trained junior technicians on best practices and safety protocols, fostering skill development within the team.
- Diagnosed hardware and software issues using computer system checks and structured troubleshooting steps.
- Performed field repairs and replacements for faulty components to restore normal device operation.
- Supported voice and data service migration tasks by preparing equipment and verifying customer connections.
- Responded to customer technical questions with clear explanations and practical next-step guidance.
- Coordinated with support teams to hand off unresolved issues and confirm follow-up actions.
- Inspected cables, ports, and peripheral components to identify damage or connection problems.
- Documented repair outcomes and customer confirmations to support accurate service history.
- Collected site details and equipment information to support efficient troubleshooting before arrival.
- Prioritized service requests based on urgency, customer impact, and scheduled field availability.
- Tracked service calls and updated work notes to keep job records accurate and current.
- Tier 4 Epson printer certification.
- DL650 print head replacement certification
- Have the willingness to change and adapt
- Train junior technicians on safe handling procedures for sensitive photo lab components
- Communicate repair status updates directly to clients to manage service expectations
- Analyze recurring error logs to identify root causes of system performance degradation
- Escalate complex hardware malfunctions to senior engineering teams with detailed technical reports
- Validate print quality standards by performing [X] test cycles after every repair
- Developed troubleshooting guides that improved response times for common technical issues encountered in the field.
- Established strong relationships with clients, ensuring clear communication and high levels of service quality maintained consistently.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
Service Desk Technician
United Computer Services
07.2022 - 07.2023
- Troubleshot and repaired computer issues to restore functionality and enhance user experience
- Installed, maintained/repaired, removed, rearranged, programmed, tested and troubleshoot residential/small business products and services, including HSI, networking
- Installed, tested, and maintained hardware and software products to ensure optimal performance and reliability
- Used laptop for various purposes, including but not limited to checking email, reviewing ticket or circuit information, and running test routines
- Set up, reconfigured, and maintained customer networks, including modems and communication devices, to ensure seamless connectivity
- Operated various hand and power tools to complete repairs and installations
- Interacted with customers professionally and courteously
- Worked well with others or independently to achieve common goals and to foster a cooperative climate with little supervision
- Delivered, mounted and setup security cameras for clients
- Collaborated with team members and worked independently to meet project deadlines
- Worked with telecom color-coded wires and cables
Cabinet Assembler
Homestead Cabinet & Furniture
06.2021 - 06.2022
- Constructed and assembled cabinets using tools and materials in a workshop setting.
- Sorted parts, cleaned assembly areas, and prepped cabinets for timely shipping
- Cross-trained with multiple departments to enhance workflow flexibility
- Operated paint bay, sanded parts, wrapped products, and prepared for shipping
Service Desk Technician
Bridgerland Technical College
08.2021 - 02.2022
- Diagnosed and repaired public computers and devices to ensure optimal functionality
- Restored functionality of hardware by conducting thorough repairs and cleaning processes.
- Checked software for malware and viruses to maintain system security and integrity
Education
Information Technology Certificate -
Bridgerland Technical College
Logan, UT05-2022
High School Diploma - Information Technology Emphasis
Intech Collegiate High School
Logan, UT05-2021
Skills
- Documentation tracking
- Software and Hardware Issues
- Data service migration
- Malfunction resolution
- Analytical
- Technical support
- Diagnostic software
- Hardware Components
- Asset management
- Equipment upkeep
- Root-cause analysis
- Diagnostic testing
- Performance optimization
- Technical analysis
- Installation services
- Component repair
- Problem-solving
- Client relations
- Customer service
- Equipment troubleshooting
- Troubleshooting skills
- Preventive Maintenance
- Inventory management
- Computer skills
- Time management
- Team collaboration
- Reliability
- Fault diagnosis
- Help desk assistance
- Professional correspondence
- Workplace safety
- Field service operations
- Communication skills
- Task management
- Troubleshooting methods
Certification
Network Pro Certification, PC Pro Certification, Security Pro Certification, Server Pro 2016: Identity Certification, Server Pro 2016: Install and Storage Certification, Server Pro 2016: Networking Certification
Timeline
TSR Field Technician
CES Customer Engineering Services
10.2024 - 09.2026
Service Desk Technician
United Computer Services
07.2022 - 07.2023
Service Desk Technician
Bridgerland Technical College
08.2021 - 02.2022
Cabinet Assembler
Homestead Cabinet & Furniture
06.2021 - 06.2022
High School Diploma - Information Technology Emphasis
Intech Collegiate High School
Information Technology Certificate -
Bridgerland Technical College