Jacquaeline Smith
Stone Mountain,GA
Summary
Skilled in team coordination and issue resolution, with extensive experience in managing staff performance to uphold customer service excellence. Successfully facilitated communication between departments to tackle multifaceted challenges, resulting in streamlined processes and enhanced operational effectiveness. Established and maintained a detailed knowledge base for team members, contributing to informed customer interactions and service improvements.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Wishful Creations,
Decatur , GA
03.2022 - 05.2025
- Monitored staff performance to ensure adherence to customer service standards.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Education
Associate of Applied Science - Medical Billing &Coding
Chattahoochee Technical College
Marietta, GASkills
- Customer service
- Performance management
- Team coordination
- Knowledge base development
- Team building and leadership
- Issue resolution
- Problem-solving
- Staff development
Timeline
Customer Service Manager
Wishful Creations,
03.2022 - 05.2025
Associate of Applied Science - Medical Billing &Coding
Chattahoochee Technical College