Jacqualundia Steele
Milwaukee
Summary
Motivated individual with a proven track record of effective written and verbal communication skills. Extensive experience in customer service, demonstrated ability to engage with customers, and resolve issues professionally and timely. Strong attention to detail and passion for delivering exceptional service to ensure customer satisfaction. Dedicated team player committed to exceeding expectations and driving positive outcomes in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
VF Corporation
10.2024 - 02.2025
- Provided exceptional customer service by addressing inquiries, and resolving issues.
- Managed a high volume of inbound calls, and emails.
- Answered customer questions and provided accurate information.
- Built rapport through active listening, and empathy.
- De-escalated and problem solved.
- Assisted customers in troubleshooting technical issues
- Kept a record of all customer interactions.
Patient Service Representative
Ansafone Contact Centers
01.2024 - 07.2024
- Scheduled and confirmed patient appointments.
- Assisted with the pre-check in process.
- Managed a high volume of inbound calls.
- Adhered to medical HIPPA guidelines.
- Collaborated with healthcare providers to coordinate referrals.
- Maintained accurate patient records.
- Addressed patient concerns and resolved issues promptly.
- Educated patients on online portals or mobile applications for accessing test results or scheduling appointments.
Customer Service Specialist
Rue Gilt Groupe
09.2019 - 06.2023
- Managed a high volume of incoming calls, and emails.
- Placed orders, assisted with returns and refunds.
- accurately documented each call or email interaction.
- Effectively de-escalated and problem solved.
- Recognized as top-performing team member multiple times based on metrics.
Social Media Assistant
Einstein Productions
04.2014 - 01.2018
- Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
- Reported social media performances and engaged with digital communities to build positive regard for company.
Education
Bachelor of Arts - Marketing
Marquette University
Milwaukee, WI05.2014
Skills
- Microsoft office
- Microsoft teams
- Microsoft excel
- Salesforce
- Zendesk
- Slack
- CRM Software
- Administrative experience
- Technical Support
- Microsoft Powerpoint
- Microsoft Outlook
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
VF Corporation
10.2024 - 02.2025
Patient Service Representative
Ansafone Contact Centers
01.2024 - 07.2024
Customer Service Specialist
Rue Gilt Groupe
09.2019 - 06.2023
Social Media Assistant
Einstein Productions
04.2014 - 01.2018
Bachelor of Arts - Marketing
Marquette University
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