Jacque Boyd
Manistee,Michigan
Summary
Dedicated professional with a proven track record of thriving in fast-paced environments, showcasing exceptional organizational, technical, and interpersonal skills. Recognized for unwavering trustworthiness, ethics, and discretion, committed to delivering top-tier customer service. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
13
13
years of professional experience
Work History
Customer Experience Banker
Huntington Bank
10.2023 - Current
- Build and maintain customer relations by providing high-quality services
- Follow company procedures to count and manage all the funds they receive from customers.
Mortgage Loan Officer
Filer Credit Union
02.2018 - 10.2023
- Collect and analyze customer financial information and refer products and services
- Recommend loan solutions in line with lending policies and clients’ requirements
- Processed Indirect & Direct Auto Loans, Unsecured, Gap Insurance, Credit Cards; licensed to process Mortgages and Home Equity Loans
- Executed underwriting and approved loan origination process, including ordering credit reports, appraisals and preliminary title reports
- Managed loan portfolios of over 5 million
- Mentored and trained loan officers to improve their performance.
Universal Branch Consultant
PNC Bank
11.2013 - 02.2018
- Prepare financial information to streamline loan processing for mortgage and installment loans, and assist Customers throughout loan and account application process
- Provide personal financial counseling, assist with lending services, and build relationships with existing customers.
Teller Banking Representative
PNC Bank
03.2011 - 11.2013
- Processed cash and checks for deposit, verified amounts, and examined checks
- Routinely performed ATM duties that include weekly cash balancing and daily maintenance.
Skills
- Loan Closing
- Cross-Selling and Partner Referrals
- New Account Setup
- Teller Support
- Prospect Calling
- Staff Training
- Credit solutions guidance
- Loan Origination
- Originating home loans
- Mortgage lending
- Loan approvals
Awards
- Service Excellence Achievement Award, In honor of demonstrating exceptional customer service 2013-2018
- Exceptional Customer Satisfaction Award, In honor of demonstrating exceptional customer service and scoring highest overall customer index of quality 2011-2018
Timeline
Customer Experience Banker
Huntington Bank
10.2023 - Current
Mortgage Loan Officer
Filer Credit Union
02.2018 - 10.2023
Universal Branch Consultant
PNC Bank
11.2013 - 02.2018
Teller Banking Representative
PNC Bank
03.2011 - 11.2013