Jacque Boyd
Manistee,Michigan
Summary
Dedicated professional with a proven track record of thriving in fast-paced environments, showcasing exceptional organizational, technical, and interpersonal skills. Recognized for unwavering trustworthiness, ethics, and discretion, committed to delivering top-tier customer service. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
13
13
years of professional experience
Work History
Customer Experience Banker
Huntington Bank
Cadillac, Michigan
10.2023 - Current
- Build and maintain customer relations by providing high-quality services
- Follow company procedures to count and manage all the funds they receive from customers.
Mortgage Loan Officer
Filer Credit Union
Manistee, Michigan
02.2018 - 10.2023
- Collect and analyze customer financial information and refer products and services
- Recommend loan solutions in line with lending policies and clients’ requirements
- Processed Indirect & Direct Auto Loans, Unsecured, Gap Insurance, Credit Cards; licensed to process Mortgages and Home Equity Loans
- Executed underwriting and approved loan origination process, including ordering credit reports, appraisals and preliminary title reports
- Managed loan portfolios of over 5 million
- Mentored and trained loan officers to improve their performance.
Universal Branch Consultant
PNC Bank
Manistee, Michigan
11.2013 - 02.2018
- Prepare financial information to streamline loan processing for mortgage and installment loans, and assist Customers throughout loan and account application process
- Provide personal financial counseling, assist with lending services, and build relationships with existing customers.
Teller Banking Representative
PNC Bank
Onekama, Michigan
03.2011 - 11.2013
- Processed cash and checks for deposit, verified amounts, and examined checks
- Routinely performed ATM duties that include weekly cash balancing and daily maintenance.
Skills
- Loan Closing
- Cross-Selling and Partner Referrals
- New Account Setup
- Teller Support
- Prospect Calling
- Staff Training
- Credit solutions guidance
- Loan Origination
- Originating home loans
- Mortgage lending
- Loan approvals
Awards
- Service Excellence Achievement Award, In honor of demonstrating exceptional customer service 2013-2018
- Exceptional Customer Satisfaction Award, In honor of demonstrating exceptional customer service and scoring highest overall customer index of quality 2011-2018
Timeline
Customer Experience Banker
Huntington Bank
10.2023 - Current
Mortgage Loan Officer
Filer Credit Union
02.2018 - 10.2023
Universal Branch Consultant
PNC Bank
11.2013 - 02.2018
Teller Banking Representative
PNC Bank
03.2011 - 11.2013