Jacque Owen
Pompano Beach,FL
Summary
Driven professional with a proven track record in complaint resolution and staff training. Excelled in creating high-performing teams and enhancing customer service through effective complaint handling and critical thinking. Skilled in Microsoft Excel and PowerPoint, demonstrating a strong ability to meet and exceed business objectives.
Overview
9
9
years of professional experience
Work History
Hookah Manager
Goldfinger Gentlemen's Club
04.2023 - 07.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Bartender
Bobby's Bandhouse
08.2022 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Floor Trainer
McDonald's
07.2015 - 09.2021
- Improved new-hire productivity through development and execution of sales enablement programs and initiatives.
- Developed and delivered training programs to drive high performing sales teams.
- Identified and showcased repeatable best practices for rapid dissemination across field.
- Used company training system for training administration, class set-up, participant completions, and transcripts.
Education
Nursing Assistance
Miami Valley Career Technology Center
Clayton, OH06.2019
Skills
- Complaint resolution
- Complaint Handling
- Microsoft PowerPoint
- Money handling abilities
- Microsoft Excel
- Staff Training
- Sales expertise
- Reading Comprehension
- Active Listening
- Critical Thinking
- Customer Service
Timeline
Hookah Manager
Goldfinger Gentlemen's Club
04.2023 - 07.2024
Bartender
Bobby's Bandhouse
08.2022 - 02.2023
Floor Trainer
McDonald's
07.2015 - 09.2021
Nursing Assistance
Miami Valley Career Technology Center
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