Jacque Owen
Pompano Beach,FL
Summary
Driven professional with a proven track record in complaint resolution and staff training. Excelled in creating high-performing teams and enhancing customer service through effective complaint handling and critical thinking. Skilled in Microsoft Excel and PowerPoint, demonstrating a strong ability to meet and exceed business objectives.
Overview
9
9
years of professional experience
Work History
Hookah Manager
Goldfinger Gentlemen's Club
04.2023 - 07.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Bartender
Bobby's Bandhouse
08.2022 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Floor Trainer
McDonald's
07.2015 - 09.2021
- Improved new-hire productivity through development and execution of sales enablement programs and initiatives.
- Developed and delivered training programs to drive high performing sales teams.
- Identified and showcased repeatable best practices for rapid dissemination across field.
- Used company training system for training administration, class set-up, participant completions, and transcripts.
Education
Nursing Assistance
Miami Valley Career Technology Center
Clayton, OH06.2019
Skills
- Complaint resolution
- Complaint Handling
- Microsoft PowerPoint
- Money handling abilities
- Microsoft Excel
- Staff Training
- Sales expertise
- Reading Comprehension
- Active Listening
- Critical Thinking
- Customer Service
Timeline
Hookah Manager
Goldfinger Gentlemen's Club
04.2023 - 07.2024
Bartender
Bobby's Bandhouse
08.2022 - 02.2023
Floor Trainer
McDonald's
07.2015 - 09.2021
Nursing Assistance
Miami Valley Career Technology Center
Similar Profiles
Jewels MejiaJewels Mejia
Dancer at The Library Gentlemen's ClubDancer at The Library Gentlemen's Club
Zoria JuniorZoria Junior
Exotic Dancer at Strippers Gentlemen's ClubExotic Dancer at Strippers Gentlemen's Club
Richard HawleyRichard Hawley
General Manager at 7th Heaven Gentlemen's ClubGeneral Manager at 7th Heaven Gentlemen's Club